Conduct the Batucada: Direct and synchronize the daily operations of the support team, ensuring a fluid and energetic response to every client need
Compose the Rhythm: Design, implement, and optimize support workflows and processes that are as efficient as they are dynamic
Tune the Instruments: Manage and refine key support platforms and tools, ensuring they perform in perfect harmony with the team’s needs
Lead the Parade: Mentor and guide a team of support specialists, fostering their growth and maintaining the high-energy cadence of excellence

Skills & Experience:
A Natural Rhythm: 2-3 years of experience conducting a team in a fast-paced, client-facing environment
Master of the Instruments: Proficiency in key support platforms (e.g., Zendesk, Jira, Salesforce Service Cloud) and operational analytics
The Maestro’s Ear: Excellent communication and interpersonal skills to keep the entire ensemble aligned and motivated
Impeccable Timing: Strong organizational and problem-solving abilities to maintain the operational cadence and quickly resolve dissonance

Qualification:
Tertiary qualification preferred 

Contact JADE PERUMAL on *****@*****.co.za or 021 418 1750, quoting the Ref: CTI005802

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