Western Cape: Events Co-Ordinator posted by RareCruit
Posted on 2025-04-30 00:00:00
| Employer | RareCruit |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Western Cape / Western Cape |
Job Summary
- Degree in hospitality management or public relations.
- Proven experience in event planning or event coordination in a corporate environment.
Skills
- Planning and organization.
- Decision-making skills.
- Creative and Critical thinking.
- Written communication.
- Public speaking.
- Leadership skills.
- Time management.
- Networking skills.
- Good communication skills.
Experience
- Minimum 2-3 years’ experience in a similar position
Product Knowledge
- Superior knowledge of all operations assets, venues, properties and details to ensure thorough sales and planning of events
- Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Communications and Media – Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
- Transportation – Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
- Policies and Procedures
- Ensure superior knowledge of all policies and procedures as below (but not limited to)
- Event and group contracts
- Booking terms & conditions – per product and venue
- Commission terms & conditions
- Special offer terms
- Quotation, invoicing and payment procedures
Sales and Marketing
- Product development, sales and operational delivery of the event concept
- Assist in driving sales through launching of new product packages, opening key accounts and cross selling to maximize market share for the group
- Monitor and increase sales of all facilities
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Oversee Activities – From the design of a new logo to outlets where company literature will be placed, sales and marketing coordinators have their hands on just about anything that relates to the image. They also play a role in deciding things such as which conventions sales staff should attend, where product samples should be distributed, or which incentive programs might best attract customers.
- Provide Reports- Management wants to see the results of various initiatives. Sales and marketing coordinators gather pertinent information and organize it into visual or written presentations.
Coordination
- The events department is responsible for the coordination of
- All event venue bookings including The Rotunda, Media Room, Boardroom, Conference Room, Tides, Sandy B and Loft
- Handling all bookings for special events, including (but not limited) to Valentines, Mother’s Day, Father’s Day, Xmas, New Years
- Ensure all coordination, billing and event procedures are adhered to according to company procedures and policies
- Ensure all enquiries are responded to speedily, efficiently, correctly and in a professional manner.
- Ensure all client requirements are met.
- Ensure maximum occupancy of venues and sales.
Operations
- Assist in managing relationships with key external suppliers
- Develop close working relationships with key functions and internal suppliers within the group
- Develop and manage relationships with PCO’s and key multi-national clients
- Research and keep up-to-date with all banqueting equipment, methods and techniques
- Assistance with operational and level stock control
- Awareness of health and fire regulations regarding food preparation and serving, and building maintenance in all banqueting facilities
- Keep up-to-date with latest trends and implementation
- Meticulous coordination of all details of events to clients satisfaction
- Perform operational shifts within the F&B outlets during high occupancy times within the hotel (according to operational requirements)
- Manage and ensure maintenance of operating equipment for the department
- Prepare reports as required by the company
Guest relations
- Adopting a “can do” attitude with regards to guest enquiries and ensuring this is implemented throughout the department
- Ensuring guest satisfaction at all times
- Investigate and resolve complaints
- Reporting of the department issues accordingly
Please send your CV to Nichael Clack:
*****@*****.co.za
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