Matric, relevant qualification in travel and tourism advantageous
Minimum of 2-3 years of experience as a travel agent or coordinator
Strong knowledge of domestic and international travel destinations
Experience in online travel booking platforms, reservation systems, and ticketing procedures
Multitasking, prioritizing and manage time effectively
Attention to detail to ensure accuracy in bookings, itineraries, and travel documents
Problem-solving skills to address travel-related issues and conflicts promptly
Fluency in multiple languages is a plus, depending on specific employee groups
Visa appointments and paperwork experience to a certain extent
Microsoft Office Suite i.e. word, excel, PowerPoint and Visio – intermediate to advanced level of proficiency
Sage x3 experience essential
Experience in handling complex travel arrangements, including group bookings, corporate travel, and international destinations
Knowledge of current industry laws, regulations, and ethics pertaining to the travel industry
DUTIES
Keeping track of travel and costs arrangements
Correspondence with the travel agent, employees, and Head of Teams
Ensuring that travel request forms and approvals are maintained and filed
Interacting with clients and employees to determine their travel requirements, preferences, and budget constraints
Researching and providing appropriate travel options, itineraries, and packages to get the best SLAs in place as well as the best prices
Booking flights, accommodations, transportation, covid testing, vaccinations, and other travel-related services on behalf of clients and employees
Advising clients and all employees on travel regulations, visa requirements, and insurance options
Driving all communications with regards to clients and all employees on travel & accommodation arrangements
Handling various administrative tasks, including preparing and maintaining travel records, purchase orders, invoices, and booking confirmations
Developing and maintaining relationships with travel suppliers, such as airlines, hotels, and service providers
Staying updated on industry trends, new travel destinations, and special offers to provide employees and the Office Manager with the most relevant and value-added advice
Assisting employees with travel emergencies, changes, cancellations, and rebooking as required
Supporting the full turnkey process of bid submissions and all the logistics entailed
Supporting the Marketing & Communications team with travel and logistics for conferences and events
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