Westlake: Client Liaison Administrator

About the Role

We are seeking a highly skilled Client Liaison Administrator to join our team at Westlake. As a key member of our administrative support, you will play a crucial role in ensuring high-quality customer service and driving sales growth through accurate and timely delivery of customer quotes.

Key Responsibilities

• Administration and management of the customer quotation process
• High-quality service through accurate and on-time delivery of customer quotes to achieve increased revenue
• Administrative onboarding and data management of customers
• Providing admin support to business development teams and internal sales staff in the absence of internal sales staff
• Coordination of special projects
• Contribution to the development and implementation of strategies to enhance customer service, increase sales, and efficiency
• Checking RFQs and clarifying queries with customers before actioning with Technical and Procurement Departments
• Collaborating and coordinating the quoting process with all internal stakeholders
• Quality checking quotes for completeness, accuracy, and professionalism
• Following up outstanding quotes with responsible sales team members to conclusion
• Completing and distributing relevant customer and supplier onboarding documentation and NDAs
• Assisting with forecasting and stock management as directed
• Primary point of contact for sales, customer enquiries, and requests if internal staff absent
• Resolving sales-related issues and providing real-time customer support
• Handling all inbound leads and website enquiries and qualifying sales leads
• Coordinating internal stakeholders to achieve project outcomes for due dates
• Managing potential project bottlenecks and identifying cost savings in work processes

Requirements

• Grade 12 supported by a sales support or administrative qualification/certification
• 3 years in a similar role
• Good commercial acumen, administrative, and organisational skills
• Excellent written and spoken skills in English
• Advanced skills in MS Office suite with average typing speed and high accuracy
• Proven skills in data research and analytics
• Competence in Adobe software and familiarity with privacy legislation (POPI) would be advantageous

Qualifications

• Formal education/certifications (if applicable)

Salary & Benefits

• R12 000 – R15 000ctc