Case Manager
Posted on 2025-02-03
Job Summary
– Provide cross team and departmental support where required to ensure KPIs are met and service standards are maintained
– Support decision making in key internal governance meetings by representing the member voice and ensuring technical input is considered on matters; for high profile cases ensure the reputation of the company is protected
– Support the management of external and internal stakeholders by advocating the service delivered by the company; contribute with technical input into articles, webinars and presenting at conferences, teach ACM essential skills
etc, as required.
– Undertake other duties and tasks that from time to time may be allocated to the jobholder that are appropriate to
the grade or role
– Engages constructively with cultural and strategic changes taking place across the business
Accountabilities
– Service Deliver
– Financial
– Member
– People
– Risk
Knowledge and Qualifications
– Educated to degree level or equivalent experience in similar field / role
Skills
– Excellent oral and written communication
– Excellent interpersonal skills and the ability to demonstrate empathy and manage difficult conversations
– Investigative and analytical skills to provide a pragmatic approach to problem solving
– To work autonomously to ensure effective handling of cases.
– Management of complex and challenging
situations
– Prioritisation and personal time management to deliver to SLAs / KPIs
Experience
– Customer service / member management
– Management of claims / cases of varying complexity
Please call us on The Hiring House
Case Manager position available in Gauteng, Gauteng. This job position was posted by The Hiring House. The job has been posted as a char8000 ad on 2025-02-03 at 01:05:18 in the Legal category
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