A dynamic and prestigious hospitality property in Pretoria is looking for an experienced Reservations Manager to join their team.
Job Description
Key
Responsibilities:
- Handling all hotel bookings (individual, groups, conference and accommodation booking, events and restaurant bookings.)
- Working hand in hand with the online revenue manager to control all the online travel agent (OTA) e.g Booking.com, Expedia, Agoda and Hotelbeds and our website.
- Daily yielding based on the occupancy as well as the rates board outside the hotel.
- Marking all No-shows every morning.
- Loading all the negotiated rates on our PMS system
- Prepare Monthly reports for the General Manager
- Follow up on pre-payments, vouchers, purchase orders and credit card payments and account receival (debtors)
- Meet weekly with accounts to discuss cash flow (pre-payments e.t.)
- Daily revenue charges (Conference, Events, big groups that are not inclusive Breakfast, Lunch and Dinner)
- Check all daily conference set up and meet and greet the clients.
- Follow up on quote and telesales.
- Daily room allocation and hand over the back up to Front office Manager.
- Handling all direct billing and hand over to Front office Manager to direct bill and send invoices to the client.
- Preparing weekly forecast, activity report from Mon – Sun and function sheets.
- Organize function sheet meeting with all HOD`s and hand over activity reports and function sheets weekly
Qualifications
Hospitality Qualification or similar
Skills
1. Customer Service & Communication:
- Excellent verbal and written communication skills.
- Strong interpersonal skills to handle customer inquiries and resolve issues professionally.
- Ability to build and maintain client relationships.
2. Sales & Upselling:
- Knowledge of sales techniques to maximize bookings and revenue.
- Ability to upsell packages, room upgrades, and additional services.
3. Organizational & Time Management:
- Strong multitasking skills to manage multiple reservations efficiently.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Attention to detail to avoid booking errors and over-bookings.
Salary/Package
R 20 000 – R30 000
Benefits
Provident fund and performance bonus
Job Post Expiration
2025-03-02
Zimkhitha Motaung
Professional Career Services
Reservations Manager position available in Gauteng, Pretoria. This job position was posted by Professional Career Services. The job has been posted as a premium ad on 2025-02-05 at 15:09:32 in the It Computer category
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