Boksburg: Technical Aftermarket Manager – Industrial Equipment / Compressors posted by Ann Swann Personnel Services
Posted on 2025-05-07 00:00:00
| Employer | Ann Swann Personnel Services |
|---|---|
| Category | Other Manufacturing |
| Location | Gauteng / Boksburg |
Job Summary
Role Overview
This role is ideal for a hands-on leader with strong technical service exposure, capable of driving service performance, ensuring compliance, and enhancing client relationships. You’ll be managing a team of technicians and administrators, ensuring work is completed to high standards, within budget, and aligned with health and safety protocols.
Duties and responsibilities:
To effectively manage the aftermarket activities –
- Ensure that divisional plans for the Aftermarket products and services are achieved.
- Identifying staff training requirements and to co-ordinate training activities as required.
- Ensure that adequate controls are in place to secure Company vehicles and other assets allocated to the aftermarket division.
- Ensure that all work done by the service staff meets the requirements in accordance with the Company’s Quality Management System.
- Ensuring that Company work Instructions and procedures are developed, followed and implemented.
- To ensure that staff comply with all Health and Safety requirements in the execution of their duties.
- Drive customer satisfaction by ensuring that all activities are customer-centric and value-adding.
- Ensure that WIP is managed by correctly allocating costs and invoicing work at the earliest opportunity whilst adhering to the Company’s work instructions and procedures.
Required Skills and Capabilities
- Proven Managerial skills.
- The ability to maintain good Customer relationships.
- Good planning and organizational skills.
- The ability to supervise the commercial functions of the division.
Required Experience
- Experience in Customer Service.
- Experience in managing similar business activities.
- Experience in managing service & sales staff.
Educational Qualifications
A Suitable Tertiary qualification or similar through experience and a valid driver’s license is required.
Accountability (Main performance evaluation factors for job)
- To ensure an efficient and profitable department.
- Meet the business strategy for the department.
- To ensure customer satisfaction and repeat business
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