Port Elizabeth: Software Support Technician posted by Jendmark
Posted on 2025-05-21 00:00:00
| Employer | Jendmark |
|---|---|
| Category | Other Motoring |
| Location | Eastern Cape / Port Elizabeth |
Job Summary
Basic Requirements:
- Formal Tertiary education:
- Grade 12
- N.Dip Information Systems / Information Technology / Computer Science
- B Tech Information Technology or similar
- Languages:
- English – Read, write and speak (required)
- Afrikaans – Read, write and speak (advantageous)
- Drivers Licence: Code 8 (required)
Job Objectives:
To provide essential first-level technical support for our Python vision system and C# operator guidance system software products deployed in manufacturing environments. This role is focused on assisting customers with technical inquiries, performing initial troubleshooting, documenting issues accurately, and contributing to the smooth operation of our software solutions to ensure customer satisfaction.
Experience:
- Minimum 1 years’ experience in Software Development, Information Systems
- Strong Understanding of Python and/or C# applications
- Previous vacation work experience in Manufacturing sector (Advantageous)
- Basic exposure to troubleshooting software or hardware issues
- Experience with Notion (Advantageous)
- Experience working knowledge of MS Office
Skills and Competencies:
- Basic understanding of software functionality and how to interact with software applications
- Ability to learn new technical concepts and software quickly
- Good organizational skills and attention to detail for documenting support issues
- Excellent problem-solving skills and the ability to troubleshoot effectively
- Strong communication and interpersonal skills, with the ability to build and maintain relationships between team members across various products, and customers
- Ability to work independently and as part of a team.
Main Tasks and Responsibilities:
- Software Support: Serve as the first point of contact for customers reporting issues or asking technical questions about the vision system and operator guidance software via phone, email, or support portal
- Basic Troubleshooting: Perform initial assessment and basic troubleshooting of reported software problems based on standard procedures and knowledge base articles.
- Escalate Tickets: Escalate complex or unresolved issues to the appropriate senior software developers or technical teams with detailed and accurate information.
- Ticket Documentation: Document all support interactions, troubleshooting steps, and resolutions accurately.
- Documentation Creation: Assist in maintaining and updating the support knowledge base with common issues and their resolutions.
- Collaboration: Communicate effectively with team members and stakeholders to ensure successful ticket resolutions.
- Continuous Improvement: Open to learning new technologies and continuously improve your existing skills.
- Travel Expectations: Software Support Technician might be required to travel to customer sites, local and international, depending on customer needs.
- Jendamark Culture: Portray a positive image of Jendamark Automation while being detail-orientated, customer-focused and results-driven. This dedication may require working overtime to meet deadlines.
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998
Jendamark Automation reserves the right not to make an appointment. Applications will not qualify the applicant to an interview or appointment, as only shortlisted candidates will be contacted for interviews. Please kindly consider your application unsuccessful if not contacted three weeks after submission/closing date.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Port Elizabeth
More jobs in Eastern Cape
Browse Other Motoring Jobs
Browse Jendmark Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Port Elizabeth: Sales people posted by Roberts Hall and Associates
Our well established Insurance Brokerage requires field sales people to sell and promote our range of Insurance products.NoCost to you.Education...
View Job
Sales people
Port Elizabeth: Sales Consultant – Ugently needed posted by Real Promotions PE
Real Promotions is expanding its Sales Department and looking for hardworking, energetic, and motivated individuals to help us reach our targets. Were...
View Job
Sales Consultant – Ugently needed
Port Elizabeth: Safety Officer
Key Performance Areas Business Protection - Monitor and enforce compliance with regulatory, ISO, and legal requirements across all sites. - Ensure the...
View Job
Safety Officer
Port Elizabeth: Creditors Clerk
Qualifications Grade 12 A Commerce or Business Management Diploma is advantageous Computer literacy Job Requirements 2-3 years of creditors experience Good...
View Job
Creditors Clerk
Port Elizabeth: Forklift & Clamp Truck Operator
Qualifications Matric Valid Forklift Clamp Truck Operator license Valid Drivers license Any code Computer literacy Job Requirements Experience in factory...
View Job
Forklift & Clamp Truck Operator
Port Elizabeth: Aluminium Boat Welders/Fabricators
Key Responsibilities Welding Perform MIG and TIG welding on aluminium plates and extrusions. Measure and cut extrusions accurately according to design...
View Job
Aluminium Boat Welders/Fabricators
Port Elizabeth: Junior Mechanical Designer
Qualifications and Requirements N6 in mechanical or higher in an engineering or science-related field. Basic Autodesk Inventor CAD experience or a strong...
View Job
Junior Mechanical Designer
Port Elizabeth: Production Controller (FMCG)
Main Duties, Responsibilities, and Objectives Oversee and enhance production processes to improve product quality and maximize efficiency, while organizing...
View Job
Production Controller (FMCG)
Port Elizabeth: Assistant Setter
As the IMM Assistant Setter, you will be responsible for controlling plant operations, managing production resources, and ensuring the highest standards of...
View Job
Assistant Setter
Port Elizabeth: Qualified Accountant – Port Elizabeth posted by HR Corporation
Salary R35,000 per month negotiable for the right candidate Responsible for the supervision of the Debtors Creditors function Management of the Deal...
View Job
Qualified Accountant – Port Elizabeth
Port Elizabeth: SAIPA Accountant
Requirements Relevant qualification. SAIPA qualified. Experience required with Xero, Pastel, QuickBooks, SimplePay, Draftworx, SharePoint, and Excel...
View Job
SAIPA Accountant
Port Elizabeth: Industrial Technician – Air Compressors
Job summary Service Air Compressors and related machinery Troubleshoot compressed air, and related machinery Repair compressed air, and related machinery...
View Job
Industrial Technician – Air Compressors
Port Elizabeth: Audit Supervisor
Requirements BCom Accounting or BCom Auditing Degree - Essential. Completed SAICA Articles - Essential. CA SA - Advantageous. 3 - 5 years experience...
View Job
Audit Supervisor
Port Elizabeth: Operations Controller (PLZ)
My well-established freight forwarder is seeking a suitable all-rounder to join their growing team. Min. 4 years handling sea, air imports and exports as...
View Job
Operations Controller (PLZ)
Port Elizabeth: Independent Reviewer
Requirements Recognized B.Com Accounting Financial qualification. Membership of Professional Body e.g. SAIPA SAICA. 1 - 2 years post-article experience in...
View Job
Independent Reviewer
Port Elizabeth: Chief Financial Officer â Mossel Bay
REQUIREMENTS Relevant finance qualification 8 years in senior financial leadership preferably in funding, trade finance, or non-bank financial services....
View Job
Chief Financial Officer â Mossel Bay
Port Elizabeth: Unit Manager
Key Responsibilities Achieve production targets, ensuring adherence to the Production Plan, Master Production Schedule MPS, and Planned Maintenance. Manage...
View Job
Unit Manager
Port Elizabeth: Store Planner
Key Responsibilities Collaborate Create Partner with relevant stakeholders to prepare initial briefs and develop innovative store layouts that incorporate...
View Job
Store Planner
Port Elizabeth: IT Engineer
Key Performance Areas Cyber Security Computer Security, Endpoint Protection, User Education - Deploy and maintain endpoint security solutions such as...
View Job
IT Engineer
Port Elizabeth: Quality Controller
ob Requirements Minimum of 2 years of Quality Control QC experience in a manufacturing environment Proficiency in Microsoft Word, Excel, and Outlook Strong...
View Job
Quality Controller
Port Elizabeth: Service Manager
Duties Full responsibility of services within the branch. Asset Management Customer visits and liaisonproblem solving Vehicle maintenanceservicing and check...
View Job
Service Manager
Port Elizabeth: Quality Controller
Key Responsibilities Provide leadership to the Quality team at the Distribution Centre. Monitor supplier compliance with product quality and food safety...
View Job
Quality Controller
Port Elizabeth: Engineering Storeman
Minimum Requirements Educational Qualifications Grade 12 Matric Experience Proficient in ERP systems such as SAP. At least 3 years of experience in an...
View Job
Engineering Storeman
Port Elizabeth: Junior Industrial Engineer
About the Role As a Junior Industrial Engineer, youll be at the heart of logistics improvement projects, identifying opportunities to enhance efficiency and...
View Job
Junior Industrial Engineer
Port Elizabeth: Shipping Coordinator
As the Shipping Coordinator , you will be responsible for overseeing and planning all shipping processes and activities, ensuring the smooth flow of export...
View Job
Shipping Coordinator