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Ekurhuleni: Sales Support – Technical

Ekurhuleni: Sales Support – Technical

Posted on 2025-05-22 00:00:00

Job Summary

Minimum requirements: Matric CRM experience Computer literate Packaging industry experience advantageous Responsibilities: Order Processing and Administration Capture and process customer orders accurately and timeously. Coordinate with logistics and warehouse teams to ensure timely delivery. Customer Relationship Management Handle customer queries, provide product information, and follow up on orders. Maintain strong relationships with clients through professional communication. Sales Team Assistance Support sales representatives with quotes, proposals, and tender documentation. Prepare sales reports, presentations, and documentation as required. Data Management Maintain and update the CRM system with customer information and sales activities. Track sales leads and ensure data accuracy for reporting and analysis. Product and Pricing Support Assist with the preparation of product catalogues, pricing lists, and promotional materials. Ensure pricing accuracy and communicate changes to relevant teams. Internal Coordination Liaise with marketing, finance, and operations teams to align sales activities with company goals. Follow up on stock availability, lead times, and back orders. After-Sales Support Assist in resolving delivery issues, returns, or product complaints. Coordinate customer feedback and escalate unresolved issues when necessary. General Office Support Manage sales documentation, filing, and correspondence. Schedule meetings, arrange travel for sales reps, and support team logistics.

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