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Cape Town City Centre: Infrastructure Manager

Cape Town City Centre: Infrastructure Manager

Posted on 2025-05-22 00:00:00

Job Summary

Manage all IT Infrastructure operations in Cape Town, Johannesburg, Regional Offices, not limited to local office Be available in providing solutions and advice and issue resolution to IT Personnel who support physical infrastructure, clients facing branches throughout Southern Africa Oversee the installation, configuration, maintenance and troubleshooting of all networks related WAN/ LAN/ WLAN networks Voice Telephony software and hardware (Current VOIP (Asterisk 3CX, Paton, supporting 120 seats) Microsoft Windows 10 & 11, Apple Mac, Linux, Veeamware Software support Desktop Support Microsoft Suite Cargowise One 3cx Telephony Microsoft Server Technologies Virtual and physical Cloud and virtualization environments setting up configs Symantec SharePoint Sage Payroll ERS Biometrics Research and recommendation of hardware and software solutions to meet the requirements of a rapidly evolving organisation and IT environment Troubleshooting hardware, software, WAN, LAN, WLan Disaster Recovery policy and programme, mitigation of downtime for network and critical IT Systems Regular reports on key metrics relating to network stability, availability, analysis on problems as and when they occur Website and Intranet Management, Configurations Helpdesk management with 24/7 availability Line Management Liaise with third party hardware and software suppliers, ensuring suppliers remain accountable and provide services as contracted by establishing measurable to gauge performance. Cybersecurity Supports all users with desktop, printer and software issues that are escalated to Tier 3 Ensure all PCs have the latest software, appropriate server access and security, logged and tracked in the helpdesk Responsible for overall IT infrastructure, health and maintenance Sets up server monitoring and reporting system Sets up and monitors system backup mechanisms with Veeam Maintain and improve the Disaster Recovery Plan Implements necessary security & systems policies Office 365 Administration Network Administration Implements necessary security systems & policies Maintain firewalls and security infrastructure Asset management – records location, cost & status of all technology-related resources Ensure all hardware and software are up to date, and in suitable working conditions. Ensures up-to-date use of all software licenses in Microsoft processes to ensure compliance Purchasing of all IT-related equipment. Plans, manage & co-ordinate all IT projects and ensure projects are delivered Requirements ± 2 years’ experience as a Network/ infrastructure engineer ± 5 years’ experience as IT Support and administration Experience in network infrastructure Experience in local, wide area networks System Configurations, setup, troubleshooting, planning and design, implementation and user support Installation and support of Microsoft Server Technologies, Microsoft and Linux O/S Support in telecommunications equipment, Paton, design, and servers (VOIP), (AV) Advantageous Information technology engineering, or other related disciplines Networks administration Previous experience in Line Management and supervision Attitude Team member driven, smart, ambitious, and constantly encourage to use initiative, bring the team and business forward. 100% ambitious focused on proactive approach, meeting goals, and creating a fun and can do attitude

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