Cape Town: IT Support Technician posted by Cash Crusaders
Posted on 2025-06-16 00:00:00
| Employer | Cash Crusaders |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Role Summary
The IT Support Technician provides support for computer systems and software, ensuring smooth operation for both internal staff and external customers. Responsibilities include troubleshooting, installation, configuration, and maintenance of hardware and software, with a focus on proprietary systems. The role may require after-hours support to ensure system functionality.
Key Responsibilities
System Support
- Assist users with proprietary software and hardware issues via phone, in-person, or remote access.
- Monitor store trading ability and functionality of the in-house POS system (CashPos).
- Log and track support issues using ticketing systems (e.g., Jira).
- Escalate unresolved issues and provide regular updates on tickets.
- Deliver exceptional customer service, including occasional after-hours support.
Installation & Maintenance
- Set up databases and systems for new stores.
- Manage item promotion uploads and monitor POS file updates.
- Perform system upgrades, configuration changes, and bug reporting.
- Monitor and implement store scripts and new releases.
- Research and recommend cost-effective hardware and software upgrades.
Data Administration
- Backup, maintain, and secure organizational data.
- Manage user profiles, access, and password-related issues.
- Monitor and resolve RabbitMQ services issues.
- Conduct daily replication checks and update central servers.
Testing & Documentation
- Test and monitor software updates, servers, and firewalls.
- Maintain and update the Knowledge Base with troubleshooting solutions.
- Create and update process documentation, including installation and replication fixes.
Requirements
- Experience: 12 years of IT support in a fast-paced environment.
- Skills: Strong problem-solving, troubleshooting, and multitasking skills. Excellent verbal and written communication.
- Technical Knowledge: Understanding of IT concepts, including hardware, software, networking, and ticketing systems (e.g., Jira).
- Certifications: IT certifications (e.g., CompTIA A+) are a plus.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Cape Town
More jobs in Western Cape
Browse Other IT/Computer Jobs
Browse Cash Crusaders Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Regional Building & infrastructure Executive posted by Construct Executive Search
Applicants must have the following requirementsMust have a Masters Degree or a Bachelors Degree in Engineering.Must be registered as a Professional Engineer...
View Job
Regional Building & infrastructure Executive
Cape Town: Tax Administrator (JB5261) posted by Kontak Recruitment
Tax Administrator JB5261Northern Suburbs, Cape Town, Western Cape Compensation R18 000 - R25 000 per month Based on experience and qualificationsCategory...
View Job
Tax Administrator (JB5261)
Cape Town: Medical Sales Specialist – Devices (JB5278) posted by Kontak Recruitment
Medical Sales Specialist - Devices JB5278Dieprivier, Cape Town R31 500 Basic Salary, plus commission, fuel and cell phone allowance Duration Permanent A...
View Job
Medical Sales Specialist – Devices (JB5278)
Cape Town: Accounts Clerk posted by Executive Placings
Travel Management Company is looking for an Accounts Clerk to perform all relevant duties of debtor and creditor accounting procedures and controls, plus...
View Job
Accounts Clerk
Cape Town: Corporate Receptionist (Cape Town) posted by Corporate Placements
Do you enjoy the flexibility and available immediately then register with us today for Temporary Receptionist assignments.Must haveGrade 12Min. 2 years...
View Job
Corporate Receptionist (Cape Town)
Cape Town: Head of Wholesale (Exco) posted by Corporate Placements
Our client a luxury retail business is seeking a Head of Wholesale to join their team. You will be responsible for strategic development and implementation....
View Job
Head of Wholesale (Exco)
Cape Town: Reservations Manager posted by Executive Placings
Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while...
View Job
Reservations Manager
Cape Town: Product Manager posted by Executive Placings
Leading Destination Management Company is looking for an experienced Product Manager to maintain, develop and discover Product offerings for FIT, Groups and...
View Job
Product Manager
Cape Town: Strategic Projects & Partnership Lead posted by Corporate Placements
Our client a non-profit organisation is seeking a Strategic Projects and Partnerships Lead to join their team. You will be responsible for leading the...
View Job
Strategic Projects & Partnership Lead
Cape Town: Foreman – Urgently Needed posted by Batt Master Roofing and Guttering
MUST HAVEDrivers LicenseAttention to detailBe able to work under pressureExperience in roof sheeting, roof tiling, waterproofing and paintingRun...
View Job
Foreman – Urgently Needed
Cape Town: Business Development Representative (Remote) (JB5287) posted by Kontak Recruitment
Business Development Representative Remote JB5287 Remote, for applicants residing in Cape TownR25 000 - R30 000 Basic plus commission, cellphone and...
View Job
Business Development Representative (Remote) (JB5287)
Cape Town: Creative Marketing Lead (JB5294) posted by Kontak Recruitment
Creative Marketing Lead JB5294Cape Town, Western CapeR25 000 R35 000 CTC per monthIn-office culture, creative freedom, founder collaborationPermanentPremium...
View Job
Creative Marketing Lead (JB5294)
Cape Town: Customs Entry Clerk posted by Zedcore PTY LTD 4780165421
Customs Entry Clerk must have experiences between 2 - 5 years, is responsible for accurately preparing and submitting customs documentation, ensuring...
View Job
Customs Entry Clerk
Cape Town: Overhead Crane Technician Assistant – Urgently needed posted by BB Cranes PTY Ltd
Carries out verbal instructions of the crane technicianbranch manager, on a daily basis, in terms of the production program and output required.Collects and...
View Job
Overhead Crane Technician Assistant – Urgently needed
Cape Town: Motorcycle Drivers for Merchandising Project posted by UFC
I am looking to recruit 20 preferably female motorcycle drivers to assist with merchandising bread and confectionery across various retail stores.
View Job
Motorcycle Drivers for Merchandising Project
Cape Town City Centre: Customer Service Call Centre Agent – 3 month (Pharmaceutical)
One of is in need of a Customer service Call centre Agent to join them in Bellville on a 3 month contract. Pharmaceutical products wholesaler. Candidate...
View Job
Customer Service Call Centre Agent – 3 month (Pharmaceutical)
Cape Town: Key Account Manager – Capital Equipment posted by The Recruitment Guy
An experienced KEY ACCOUNT MANAGER FOR CAPITAL EQUIPMENT is required for permanent employment based in Cape Town.To maintain and expand relationships with...
View Job
Key Account Manager – Capital Equipment
Cape Town City Centre: . Net Developer (30 Month Contract)
Key Responsibilities Participate in planning, requirements gathering, and deployment of enterprise-wide systems. Develop scalable, full-stack solutions...
View Job
. Net Developer (30 Month Contract)
Cape Town City Centre: Executive Assistant to COO
A highly organised, professional and well presented Executive Assistant is sought for the COO of this hospitality group, based in Cape Town. Requirements...
View Job
Executive Assistant to COO
Cape Town City Centre: FRONT OFFICE ATTENDANT
Key Responsibilities Transport guests safely and comfortably to and from the airport, local destinations, and hotel events Maintain cleanliness and upkeep...
View Job
FRONT OFFICE ATTENDANT
Cape Town City Centre: Service Technician
Job Purpose The Services Technician is responsible for providing support to end-users including 2nd Level Application and Technical Support to the companys...
View Job
Service Technician
Cape Town City Centre: SENIOR TECHNICIAN â REFRIGERATION (CAPE TOWN)
Minimum Requirements Grade 12 Matric. N6 Technical qualification. Trade-tested refrigeration qualification non-negotiable. 2-3 years of experience in...
View Job
SENIOR TECHNICIAN â REFRIGERATION (CAPE TOWN)
Cape Town City Centre: Events and Logistics Coordinator
Events and Logistics Coordinator Location Cape Town Employment Type Permanent Are you a dynamic, detail-oriented individual with a passion for events and...
View Job
Events and Logistics Coordinator
Cape Town City Centre: Financial Analyst
My client, a leader in the FMCG sector, is seeking an ambitious Financial Analyst who is eager to gain international exposure and will support the Africa...
View Job
Financial Analyst
Cape Town City Centre: RESERVATIONIST
Key Responsibilities Handle incoming calls and emails related to room bookings and general reservation inquiries Process reservations accurately using the...
View Job
RESERVATIONIST