South Africa: Senior Business Analyst posted by Datafin
Posted on 2025-06-20 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | South Africa / South Africa |
Job Summary
South Africa, Remote
- Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
- Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
- Prepare detailed use case descriptions for the development team to implement key functionality
- Perform product testing to ensure product quality is maintained.
- Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
- Provide user training
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of their solutions according to customer needs and objectives
- Prepare SLA or other reports required on client account status
- Provide first line support to clients
- Collaborate with development team to create Statements of Work, where required
- Assist with challenging client requests or issue escalations as needed
- Find ways to increase quality of customer service
- Worked in a performance improvement environment for a minimum of 5 years with 2 years of experience as a Senior or Lead Business Analyst
- Experience working with external customers/clients
- Written product reference documents or use case descriptions for technical teams
- Track record of designing process improvements with technology solutions required
- Can be versatile and can thrive in innovative situations
- Experience of developing business cases
- UX and UI experience desirable but not essential
- Excellent communicator
- Attention to detail
- Able to facilitate client meetings
- Able to create high quality work products
- Able to conduct detailed analysis using relevant tools
- Excellent problem solving skills
- Able to deal in a fast pace and high pressure environment
- Understands the underlying data requirements to operate digital processes
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