Pretoria: KAM (Key Account Manager) – ICT (Information & Communication Technology) posted by Dina Gates Recruitment
Posted on 2025-07-31 00:00:00
| Employer | Dina Gates Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Pretoria |
Job Summary
If your passion as a KAM in the ICT space is to acquire new accounts, and manage existing clients for your company we would love to hear from you!
KEY RESPONSIBILITIES:
- Relationship Management: Acquire and manage key accounts
- Strategic Planning: Develop and implement strategic account plans to achieve both client and company objectives
- Client Needs & Solutions: Understand client needs and objectives, and work with internal teams to deliver tailored solutions and services
- Revenue Growth: Identify opportunities for upselling, cross-selling, and new business development within key accounts
- Issue Resolution: Proactively address client concerns and resolve any issues or complaints promptly and effectively
- Communication & Collaboration: Facilitate communication between key clients and various internal departments
- Performance Monitoring: Track and analyse key account metrics, providing regular reports to stakeholders
- Sales and Negotiation: Negotiate contracts, pricing, and other business terms with clients
- Consultation & Advice: Provide guidance and recommendations to clients on relevant products, services, and business strategies
EXPERIENCE/SKILLS:
- At least a 5 year proven track record of sales within the ICT industry
- Previous experience as a New Business Developer/Relationship Manager/Senior Sales Account Manager in ICT space REQUIRED
- Strong sales and account management skills, with a proven track record of successfully managing key accounts and achieving revenue targets
- Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships
- Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth
- Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes
- Analytical mindset with the ability to interpret data, extract insights, and make data-driven decisions
- Exceptional organizational and time management skills to effectively prioritize tasks, manage multiple projects, and meet deadlines
- Proficiency in CRM software and Microsoft Office Suite to manage client information, track activities, and produce reports
- Proactive and self-motivated with a passion for delivering exceptional customer service
- Ability to work independently, as well as collaboratively in a team environment
- Strong industry knowledge and understanding of market dynamics
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Business Administration, Marketing, or a related field
- Proven experience in ICT Sales, Key Account Management, or Relevant Customer Relationship Management roles
- Knowledge of the Security industry or market a BIG Plus
- Familiarity with CRM software and other relevant sales tools
- Strong business acumen and financial understanding
- Ability to travel to meet clients as needed
- Highly Advantageous: Certifications or training in Sales, Account Management, Or Customer Relationship Management
Click Go Apply to apply online!
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