South Africa: IT Infrastructure Support Manager posted by G-Core Capital
Posted on 2025-09-10 00:00:00
| Employer | G-Core Capital |
|---|---|
| Category | Automotive Technician |
| Location | South Africa / South Africa |
Job Summary
- The desired candidate will be required to perform the following which may not be limited to:
- Manage and lead the IT Support service providers
- Oversee the resolution of technical issues
- Ensure the smooth operation of IT services
- Develop and implement IT support policies and procedures
- Monitor system performance and ensure compliance with industry standards
- Ensure the security and integrity of IT systems
- Prepare and present reports on IT support activities
- Implement and manage IT support tools and software
- Conduct regular performance reviews of IT support service providers
- Handle escalated IT support issues
- Plan and execute IT support projects.
- Provide first-line support for laptops, video and web conferences, & file sharing solutions
- IT front desk support
- Install, configure, and troubleshoot hardware and software issues
- Set up and manage wireless networks, ensuring reliable connectivity
- Diagnose and resolve network problems, monitor network performance
- Create, modify, and delete user accounts in Active Directory
- Plan and execute backup strategies to ensure data integrity and availability
- Train employees on IT systems and provide user manuals
- Contribute to IT department knowledge management initiatives
- Support for Syspro upgrade project, working with remote IT staff, including change implementation and testing
- Collaborate with other departments to support overall business objectives
- Ensure seamless integration of IT systems across all departments
- Stay current with emerging technologies and industry trends
- Manage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc.
Minimum Requirements:
- Relevant BCom Degree in IT from a reputable institution
- Experience with Syspro (advantageous) or similar ERP system (critical)
- 5 years relevant and proven work experience, preferably within the FMCG sector
- Experience in a managerial role.
- Strong knowledge of IT support processes and best practices.
- Experience with IT support tools and software
- Excellent verbal and written communication skills
- Ability to work in fast-paced and driven company environment
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