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Johannesburg: Retail Manager posted by NGF

Johannesburg: Retail Manager posted by NGF

Posted on 2025-09-18 00:00:00

Employer NGF
Category Other IT/Computer
Location Gauteng  / Johannesburg

Job Summary

At Norman Goodfellows, we dont just sell wine, spirits, and premium beverages we create experiences worth toasting to. Were on the hunt for a Retail Manager whos got the perfect blend of leadership, passion, and a dash of flair. If you thrive in a fast-paced environment, love creating exceptional customer experiences, and can manage a team as smoothly as a perfectly aged whiskey, then we want you on our team!

Key Responsibilities

  • Sales & Customer Experience

    • Drive sales performance and achieve store targets.

    • Deliver an exceptional customer experience that reflects the Norman Goodfellows brand.

    • Handle customer queries, complaints, and escalations with professionalism.

  • Operations & Compliance

    • Oversee day-to-day store operations, ensuring compliance with company policies, liquor licensing, health & safety, and legal requirements.

    • Manage stock control, ordering, receiving, and shrinkage management.

    • Ensure store presentation, merchandising, and promotional displays meet company standards.

  • Team Leadership

    • Recruit, train, motivate, and manage store staff.

    • Set clear goals, monitor performance, and provide coaching and feedback.

    • Build a culture of accountability, collaboration, and service excellence.

  • Financial & Reporting

    • Manage budgets, expenses, and cost control.

    • Analyse sales data and prepare reports for management.

    • Drive profitability through effective resource allocation and cost management.

Key Competencies & Skills

  • Strong leadership and people management skills.

  • Excellent communication and interpersonal abilities.

  • Commercial awareness and sales-driven mindset.

  • Ability to problem-solve and make sound decisions.

  • Strong organisational and multitasking skills.

  • Knowledge of stock management and retail systems (POS, inventory software).


Requirements

  • Matric/Grade 12 (Tertiary qualification in Retail/Business Management advantageous).
  • Minimum 35 years retail management experience, preferably in liquor, FMCG, or premium lifestyle retail.

  • Proven track record of achieving sales and managing high-performing teams.

  • Willingness to work retail hours, including weekends and public holidays.

View Job  Sandton: Restaurant General Manager posted by Restaurant Staff


Benefits

Competitive Remuneration package 
Provident fund 
Group life and Disability cover 

Click Go Apply to apply online!


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