Key Accountabilities/Principal Responsibilities 1. Operational Performance Oversee daily cleaning operations at multiple sites, ensuring service is delivered according to specifications and company standards. Coordinate staff scheduling, site coverage, and allocation of equipment and materials. Conduct site inspections to monitor compliance with cleaning protocols and SLAs. Resolve day-to-day operational challenges to prevent service disruption. Ensure all required resources are available and efficiently utilised at each site. 2. Cost Control Monitor and manage labour hours, materials, and consumable usage across sites. Ensure adherence to company cost controls and resource usage guidelines. Prevent waste and ensure efficient site-level stock control and replenishment. Submit accurate operational records, including timesheets, to support payroll and reporting. 3. Compliance, Health & Safety, Quality Control, and Risk Management Promote a safety-first culture and enforce OHSE compliance at all sites. Conduct regular safety inspections, toolbox talks, and quality checks. Identify operational risks and take corrective actions to address issues promptly. Ensure all incidents and near misses are reported and resolved in accordance with company procedures. Ensure compliance with company policies, industry regulations, and client site requirements. 4. People Management & Industrial Relations Supervise Site Supervisors and Cleaning Staff, ensuring team productivity and performance. Participate in the recruitment, training, and onboarding of staff for new and existing contracts. Monitor staff attendance and manage leave, absenteeism, and timekeeping. Support the Operations Manager and HR with staff discipline and basic IR matters. Maintain a professional, supportive, and performance-focused work environment. 5. Client Relationship Management Act as the contact for day-to-day client interactions at assigned sites. Build positive working relationships with client representatives Respond to client feedback and service concerns in a timely and professional manner. Attend regular site meetings and ensure contract obligations are met. Communicate client needs and risks to the Operations Manager for follow-up or escalation It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required Key Skills and Experience Education: Matric (Grade 12) is essential; relevant supervisory or cleaning/facilities certifications are advantageous. Experience: Minimum 35 years experience in a cleaning operations supervisory role, with multi-site responsibility. Knowledge: Solid understanding of cleaning techniques, OHSE practices, equipment, and chemicals. Leadership: Ability to lead site teams and maintain productivity standards across multiple contracts. HR & IR: Basic working knowledge of labour practices and disciplinary procedures. Communication: Confident communicator, able to engage clients and staff effectively. Organisation: Strong time management, coordination, and administrative abilities. Attention to Detail: Committed to upholding high cleaning and compliance standards Problem Solving: Able to act quickly to resolve issues or escalate when necessary. Tech Savvy: Comfortable with basic digital reporting, mobile apps, and MS Office. People and Management Skills Good leadership skills with the ability to supervise, support, and guide Site Supervisors and Cleaning Staff across multiple contracts. Able to build and maintain high-performing teams through effective communication, motivation, and accountability. Experienced in managing diverse teams with varying skill levels and cultural backgrounds. Demonstrated ability to address performance issues constructively and fairly. Capable of promoting a positive team culture that encourages reliability, respect, and pride in work. Skilled in managing time, delegating tasks, and ensuring staff are equipped to meet service expectations. Confident in handling basic HR and IR matters in line with company procedures and labour legislation. Key result areas Consistent, quality service delivery across all assigned contracts. Effective control of labour and cleaning consumables usage. Compliance with safety standards, operational procedures, and client requirements. Positive staff engagement and performance management. Strong client relationships and contract retention support. Additional Responsibilities and Skills The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as Intembeko is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels. Able to be available after hours and work weekends as required. Code 10 Drivers Licence Interested? Submit your CV now. All vacancies advertised by AFMS Group are in full adherence to South African labour legislation, including the Employment Equity Act, Labour Relations Act, and Basic Conditions of Employment Act. We strive to create an inclusive workplace that values diversity and welcomes applications from all qualified individuals, regardless of race, gender, disability, or any other protected characteristic. Our recruitment process is fair and equitable, focusing on the qualifications, skills, and experience that are relevant to each role. We ensure that all candidates are treated equally, and no discrimination will be tolerated. By submitting your application, you consent to the processing of your personal information in accordance with the Protection of Personal Information Act 2014 (POPIA) for recruitment and hiring purposes.

Click Go Apply to apply online!

---

More related positions

---