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Franschhoek: Assistant Hotel Manager – Franschhoek posted by HotelJobs

Franschhoek: Assistant Hotel Manager – Franschhoek posted by HotelJobs

Posted on 2025-09-20 00:00:00

Employer HotelJobs
Category Other IT/Computer
Location Western Cape  / Franschhoek

Job Summary

<p>We are looking for a well experienced <strong>Assistant Hotel Manager</strong> for a Luxury 5-star Wine Estate in the Cape Winelands (Franschhoek).</p><p>You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment, with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.</p><p><strong>Responsibilities: </strong></p><ul><li><p>Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.</p></li><li><p>Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.</p></li><li><p>Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.</p></li><li><p>Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.</p></li><li><p>Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.</p></li><li><p>Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.</p></li><li><p>Create an environment that fosters positive employee engagement and commitment to their roles.</p></li><li><p>Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.</p></li><li><p>Enforce discipline where necessary according to the Code of Conduct.</p></li><li><p>Work with third-party suppliers to ensure excellent service to both the organization and the guests.</p></li><li><p>Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.</p></li><li><p>Manage department rosters, attendance and leave balances to control staffing costs.</p></li><li><p>Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.</p></li><li><p>Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.</p></li><li><p>Regularly train on all SOPs and ensure that the team is up to date with all relevant procedures.</p></li><li><p>Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation</p></li></ul><p><strong>Requirements:</strong></p><ul><li><p>Minimum of 5 years experience in hotel management or a similar leadership role within the hospitality industry.</p></li><li><p>Diploma in Hospitality Management or Tourism beneficial.</p></li><li><p>Advanced computer skills including MS office, including e-mail and internet.</p></li><li><p>Experience with Protel PMS advantageous.</p></li><li><p>Valid driver's licence</p></li><li><p>Ability to confidently operate within a fast-paced and challenging environment.</p></li><li><p>Effective complaint handling.</p></li><li><p>Demonstrate exceptional team leadership and management skills</p></li><li><p>Superior communication and interpersonal skills</p></li><li><p>Financial acumen</p></li><li><p>Personal and professional integrity of the highest standard.</p></li></ul>

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