The Duty Manager ensures the smooth running of daily hotel operations, acting as the senior point of contact for both guests and staff during assigned shifts. This role requires strong leadership, exceptional guest service skills, and the ability to resolve challenges quickly while upholding the hotel’s standards and reputation. You will play a pivotal role in ensuring guests experience the impeccable, attentive service that defines their brand. If you thrive in an environment that blends historic grandeur with a sophisticated, relaxed ambiance, we invite you to apply and become part of their success story. 

Candidate requirements: 

• Matric; a relevant tertiary qualification would be advantageous
• Minimum 2–3 years’ experience in a supervisory, assistant manager, or duty manager role within the hospitality industry.
• Strong leadership, communication, and problem-solving abilities.
• A guest-focused mindset with excellent attention to detail.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Willing and able to work shifts. 
• A friendly, positive ‘can-do’ demeanour. Able to take initiative

Key Responsibilities:

• Guest Experience
• Operational Oversight
• Team Leadership
• Administration & Communication

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