• Engage with potential customers to open new accounts based on future growth potential.
• Track monthly sales per customer and analyze performance against targets, implementing strategies to drive improvements.
• Extract sales data from the SAP system and create action plans when needed to stay on target.
• Provide monthly updates to management on all customer-related activities.
• Collaborate with marketing to propose new ideas and assist clients in aligning their strategies with the company’s vision.
• Work with warehouse and logistics teams to ensure efficient route planning.
• Organize trade evenings and promotional events to foster customer relationships and increase product awareness.
• Lead and monitor promotional campaigns to grow and strengthen the customer base.
• Assist with the credit application process and collaborate on timely collection of outstanding payments.
• Partner with the debtors’ team to ensure that all accounts are settled within 45 days.
• Proactively manage relationships with high-risk customers to mitigate potential issues.
• Ensure the proper maintenance of company vehicles and equipment according to company policy.
• Participate in monthly meetings to review new business opportunities and customer progress.

Stock Control

• Liaise with the warehouse to ensure optimal stock availability and resolve any stock-related queries.
• Support the consignment stock process when required.
• Monitor customer buying patterns to help forecast stock requirements and assist in inventory planning.
• Ensure stock rotations are properly managed and replenished as needed.

Compliance

• Operate within company procedures and controls to maintain operational integrity.
• Report potential risks and concerns to management for proactive resolution.
• Promote compliance with all regulations to avoid unnecessary expenditure and waste.

Customer Service

• Build and maintain strong relationships with both employees and customers, ensuring the highest level of service.
• Identify and resolve customer issues while adhering to the company’s core values.
• Regularly engage with key stakeholders to follow up on customer queries and ensure their satisfaction.
• Provide customers with training on products, pricing, and any updates to product offerings.
• Ensure customer information is kept up to date and assist with maintaining customer records.

Cost Control

• Support the effective use of financial and operational resources to drive efficiency.
• Ensure that correct pricing structures are in place and reviewed regularly.
• Monitor daily gross profit and implement action plans when necessary.
• Help reduce operational costs by optimizing company assets and minimizing unnecessary expenses.
• Track expenditure and report any deviations from the budget to management.

Qualifications

• Minimum: A Diploma or Certificate (NQF Level 5)
• Advantageous: Additional certifications in related fields

Experience

• Minimum: Up to 3 years of experience in a similar Business Representative or relevant role within the manufacturing environment.
• Advantageous: Experience working with SAP or other ERP systems