Key Responsibilities:

• Manage the front desk, ensuring a professional and welcoming environment for clients, visitors, and suppliers.
• Handle all incoming calls promptly and direct them to the appropriate departments.
• Greet customers and ensure they are assisted by the correct sales, service, or admin personnel.
• Maintain the reception area in a clean, tidy, and organized manner.
• Assist with appointment scheduling for sales, service, and test drives.
• Manage vehicle service bookings and follow up with clients regarding collection times.
• Provide general administrative support, including filing, data capturing, and correspondence.
• Process petty cash, invoices, and payments when required.
• Assist with switchboard duties, emails, and handling client queries.
• Support dealership marketing and customer service initiatives (e.g., promotional events, client feedback follow-ups).

Key Competencies & Skills:

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a professional, friendly demeanor.
• Ability to handle high call volumes and client interactions efficiently.
• Good organizational and multitasking skills.
• Computer literacy (MS Office: Word, Excel, Outlook).
• Experience with dealership systems (e.g., Automate, Kerridge, Evolve, or Pinnacle) advantageous.
• Attention to detail and ability to maintain accurate records.
• Ability to work under pressure and handle challenging clients tactfully.

Qualifications & Experience:

• Grade 12 / Matric essential.
• Minimum 23 years receptionist or front office experience, preferably in the automotive dealership industry.
• Experience with switchboard systems essential.