JOB DESCRIPTION Administer, maintain, and support enterprise storage platforms across on-premises and cloud environments. Support enterprise backup, restore, and disaster recovery operations. Investigate, troubleshoot and resolve incidents related to storage availability, access, or performance. Maintain up-to-date documentation of storage systems, configurations, and procedures Support storage-related projects and contribute to system improvements. Participate in team collaboration and ongoing professional development to support team effectiveness and individual growth. JOB REQUIREMENTS Qualification: National Diploma in Information Technology, Computer Science, Software Engineering, Information Systems, Electronic Engineering, or equivalent qualifications coupled with 7 years experience BTech/BSc in Information Technology, Computer Science, Software Engineering, Information Systems, Electronic Engineering, or equivalent qualifications coupled with 6 years experience BENG/MTech in Information Technology, Computer Science, Software Engineering, Information Systems, Electronic Engineering, or equivalent qualifications coupled with 4 years experience MENG in Information Technology, Computer Science, Software Engineering, Information Systems, Electronic Engineering, or equivalent qualifications coupled with 3 years experience PHD in Information Technology, Computer Science, Software Engineering, Information Systems, Electronic Engineering, or equivalent qualifications coupled with 1 years Experience: Experience withing with SANs and storage systems Experience working with storage server installations, monitoring and diagnoses Experience with hardware and storage software upgrades and repairs Experience working with Operating Systems, IAAS tools Experience working in data centres or server rooms/environments Basic experience with computer networks Basic hands-on experience in infrastructure design and automation, distributed systems, observability, CI/CD, container orchestration (e.g. Kubernetes), DevOps/SRE practices and cloud-native technologies. Experience working in international teams or initiatives that intersect with data platforms, storage, networking, and systems engineering domains. Knowledge: Strong understanding of systems engineering principles, including performance optimisation, fault tolerance, and resource scheduling within Linux-based environments. Hands-on experience monitoring, diagnosing, and repairing (break/fix) various OEM hardware, including HPE, Dell, and Super Micro systems. Familiarity with containerised environments (Docker, Podman), orchestration platforms (Kubernetes, Helm), and container runtime architectures (e.g., CRI). Knowledge in infrastructure-as-code and CI/CD methodologies, utilising tools such as GitLab CI, Ansible, and Terraform (advantageous). Working knowledge of networking fundamentals, including cabling and basic diagnostic procedures. Experience in asset management practices, including maintaining asset registers, system and architectural mapping, warranty and service tracking, and related tools/processes. Experience working with service levels (SLAs) and an understanding of operational frameworks such as Site Reliability Engineering (SRE), ITIL, and COBIT. Knowledge of IT security principles, especially regarding change management, physical and logical access control. Awareness and adherence to Health and Safety standards and best practices. Competency Essential: Demonstrated ability to contribute effectively to cross-functional engineering projects and follow through on implementation plans under direction Hardware maintenance and support: Basic skills such as changing hardware components, e.g. Hard drives, memory modules, CPU, Motherboard Firmware and drivers diagnostics, configuration and updates Health and safety, self-care within data centres, assembly workshops and computer labs Tools and equipment use and management, e.g. regular cleaning, proper storage, routine maintenance, regular inspection, safe handling and usage, inventory management and asset tracking IT Spares Inventory and Tracking: Inventory categorisation, asset tagging and labelling, maintenance of data within the inventory management system, stock management, access control, lifecycle and warranty tracking, disposal and waste management Computer Infrastructure Asset Management, including tracking, maintaining, and optimising relevant storage hardware across their lifecycle using applicable tools to ensure availability, compliance, and cost-effectiveness. IT Audit and documentation, including rack positions, server diagrams, as well as service and support logs Hands-on experience in Linux systems administration, basic automation, and performance tuning, with a willingness to deepen expertise Proficiency in Linux command-line usage, service configuration, and troubleshooting; learning kernel and system-level tuning practices Ability to manage assigned tasks within an Agile environment, and collaborate effectively with teammates on sprint goals Effective troubleshooting skills, with a learning mindset toward root-cause analysis and improving operational resilience
