Junior-Mid Level IT support engineer with 3-5 years experience. You will be required to take on calls logged by clients, troubleshoot/resolve issues quickly and effectively, while constantly keeping the client and management updated on progress. You will be required to communicate professionally with both client and management, remote and onsite support, be well mannered and friendly even when dealing with a stressful situation. You will be required to share knowledge and advise within the team. The most important part of this role is the service provided to the client and the communication with the client and management. You will also be required to work “out of normal hours” from time to time, if required by the client or management. You will be encouraged to think out the box and enhance productivity for clients and the business. Requirements: Good Windows desktops operating system knowledge and experience (Windows 10-11). Beneficial – Windows Server / Server hardware & operating system knowledge and experience (Windows Server 2016 ), RAID architecture, Active Directory. Knowledge and experience with networking / connectivity hardware / infrastructure (Managed Switches, Fibre, VPN, Wireless, Ubiquiti, Ruijie beneficial). Microsoft 365 knowledge and experience M365 Admin, Email Services, OneDrive, SharePoint Experience with Microsoft Office applications. Knowledge of PBX solutions would be beneficial. Excellent customer interaction and communication skills (in technical and laymen terms) Experience working on support desk call logging systems, Excellent time management skills and strong problem solving abilities. Ability to work independently as well as in a team.