Duties: Ensure satisfaction and comfort of each guest. Greet all guests and assist them with check-in and check-out. Process accurate payment for guest accounts Maintain a positive attitude and friendly demeanour. Respond to all guest questions and requests. Answer and forward phone calls. Manage guest bookings and reservations for accommodation, dining and spa. Run daily night audit and complete daily, weekly and monthly financial reporting. Keep a tidy and orderly workspace. Assist with administrative and clerical tasks as needed. Including ordering, receiving stocktake etc. Other duties as assigned. Requirements: Grade 12 Matric certificate and preferably hotel school qualification At least 2 years experience working in a 4- or 5* hotel in a receptionist or guest services role Knowledge and experience of Opera essential (preferably Opera Cloud), Micros, Microsoft Office products Numeracy and administrative skills Solid written and verbal communication skills Fluency in English. Other languages will be beneficial. Ability to maintain a positive, friendly attitude even under high pressure Excellent organisational and multitasking skills Professional attitude and appearance.