Duty Manager | Luxury Boutique Hotel | Cape Town
Salary: Negotiable Depending on Experience

Kendrick Recruitment is seeking an experienced and professional Duty Manager to join a luxury boutique hotel in Cape Town. This role requires a confident leader with excellent guest service skills and the ability to oversee smooth operations across multiple departments.

Key Responsibilities

Guest Experience

• Personally welcome VIP, repeat, and special occasion guests with tailored attention

• Oversee check-in and check-out processes to ensure efficiency and professionalism

• Handle guest complaints and feedback, resolving issues promptly and effectively

• Engage with guests in public areas, building rapport and anticipating needs

• Ensure guest requests, such as tours, transfers, and reservations, are actioned promptly

Operational Oversight

• Act as the Manager on Duty (MOD), ensuring seamless operations in the absence of senior management

• Conduct regular property checks to monitor housekeeping, public areas, and maintenance standards

• Liaise with Housekeeping to ensure room readiness and efficient turnaround of arrivals and departures

• Coordinate with Food & Beverage on guest requirements and service standards

• Ensure front office maintains accurate guest profiles and billing

• Oversee security protocols and respond swiftly to operational challenges

Team Leadership

• Lead by example, setting high standards for grooming, etiquette, and service

• Supervise and support the Front Office team to ensure delivery of hotel standards

• Motivate, mentor, and train junior staff as required

• Assist with scheduling to maintain adequate departmental coverage

• Promote teamwork and collaboration across departments

Administration & Communication

• Compile accurate Duty Manager reports highlighting guest feedback, incidents, and follow-ups

• Conduct thorough shift handovers with management and colleagues

• Monitor cash handling and compliance with financial procedures

• Track and report guest feedback trends and operational challenges

• Support compliance with health, safety, and legislative requirements

Requirements

• Minimum 23 years experience in a supervisory, assistant manager, or duty manager role within hospitality

• Strong leadership, communication, and problem-solving skills

• Guest-focused mindset with excellent attention to detail

• Ability to remain calm and make sound decisions in high-pressure situations

This is a fantastic opportunity for a motivated hospitality professional to further their career within a prestigious boutique hotel environment