Mkuze: General Manager posted by Bushwise
Job Description
General Manager role for this Lodge is a 20-room lodge located in the heart of Mkuze. They pride themselves on providing exceptional hospitality experiences to their guests, with a focus on comfort, personalized service, and attention to detail.
The General Manager will oversee the daily operations of the lodge, ensuring smooth running of all departments including housekeeping, kitchen, maintenance, and reservations. This role requires a hands-on leader with strong organizational, financial, and interpersonal skills.
Manage and lead a team of 15 staff members across all departments.
Implement and maintain stock control systems for all departments.
Oversee financial management, including bookkeeping, budgeting, and reporting.
Prepare and submit weekly spreadsheet reports detailing sales, stock levels, and operational metrics.
Supervise reservations, including bookings, emails, invoicing, and payments, in collaboration with the assistant.
Ensure high standards of service, guest satisfaction, and operational efficiency.
Maintain lodge facilities, ensuring maintenance and repairs are handled promptly.
Order and manage supplies across all departments.
Ensure compliance with health, safety, and hospitality regulations.
Requirements
Proven experience as a General Manager or in a senior management role within a lodge or hospitality setting.
Experience with Knightbridge and Booking.com systems.
Strong financial literacy and experience managing bookkeeping and reporting.
Excellent leadership, communication, and organizational skills.
Drivers license is essential. Speaking Zulu would be a bonus!
Ability to live on-site and commit to a hands-on, operational role and be able to handle staff management and team work.
Benefits
Competitive salary between R12,000 R15,000 per month, excluding meals.
Live-in accommodation provided.
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