Kuruman: Operations Product Support & Sales Manager

Qualifications: Trade / B.Tech / B. Degree (Electrical/Mechanical Engineering) Experience: 8 years experience in the heavy earthmoving equipment and mining environment 2 years supervisory management (an advantage) Experience maintaining rope shovels and electric loaders essential Specific Knowledge Requirements: Computer Literate MS Excel. Customer and Supplier liaison. Technical Quality Control. Technical Product Advice and Support. Parts Sales for Operational Unit (after-market). Summary Description of Role: Provides technical product advice/procedures to all technical functions across the organisation. Introduces, monitor and drive field campaigns. Assisting colleagues with expert advice relating to maintenance and repair of components. Implementing monitoring & checks that new machines are properly assembled and commissioned to meet the customer’s requirements. Assisting branch with parts or service advice where equipment is not meeting the customer’s minimum availability targets. Aiding in resolving technical matters pertaining to equipment. Supporting Branches and Depots to obtain most effective combination of infrastructures, services, manpower, facilities, and equipment. Finding and implementing most cost-effective solutions to service, technical and product problems. Utilises electronic monitoring systems such as VHMS and Komtrax to provide predictive maintenance service to customers. Plans visits and audits to monitor technical compliance & service quality. Visits suppliers to inspect components as and when required. Investigating validity and conditions of warranty. Liaising with the centralised Product Support function with regards to issues & problems. Duties & responsibilities at each company Must Be Clearly Listed on CV. No criminal record. Be medically fit & able to pass a medical examination. ONLY SHORT LISTED CANDIDATES WILL BE CONTACTED Thank you