Job Description
This role is central to delivering seamless group bookings, conferences, and event experiences that reflect the hotel’s standards.
The successful candidate will be highly organised, detail-oriented, and guest-focused, with strong coordination skills and the ability to work under pressure.
Responsibilities:
Coordinate group bookings, conferences, meetings, and special events from enquiry to execution
Liaise with clients, guests, and internal departments to ensure smooth operations
Prepare function sheets, event proposals, and contracts
Manage room allocations, event set-ups, and special guest requests
Oversee on-the-day event support and client liaison
Ensure compliance with hotel standards, brand guidelines, and guest service excellence
Handle billing, deposits, and event-related administration
Upsell hotel facilities, packages, and services to maximise revenue opportunities
Requirements:
Previous experience in Conference & Events Coordination within a 4* or 5* hotel or similar luxury environment
Strong administrative and organisational skills with attention to detail
Excellent communication and client-facing skills
Ability to handle multiple bookings and deadlines under pressure
Proficiency in MS Office and hotel PMS/booking systems (Opera advantageous)
Grade 12 (Matric) required; Hospitality qualification beneficial
Professional, polished, and guest-focused approach
South African citizens only
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