Bela Bela: Front Office Administrator / Receptionist posted by HotelJobs

Cedar Wood Recruitment is now recruiting for our client, a luxury lodge based in Bela Bela for a professional and personable Front Office Administrator / Receptionist to join their team. This role is ideal for someone who thrives in a guest-facing environment while maintaining strong administrative and financial discipline behind the scenes.

An essential part of the lodge team, the Front Office Administrator / Receptionist plays a key role in both guest-facing service and behind-the-scenes coordination. Responsibilities include, but are not limited to:

The role involves managing front desk operations, guest check-ins, and reservations with professionalism and warmth. It includes handling billing, payments, and daily financial reconciliations, maintaining accurate records, and supporting reporting processes. The administrator also oversees petty cash, stock control for retail areas, and assists with basic bookkeeping. Strong system proficiency, attention to detail, and the ability to support both guests and internal teams are essential to ensure smooth lodge operations.

Reporting directly to the Resident Manager and Assistant Resident Manager, you will be responsible for managing and overseeing all key functions outlined below, ensuring smooth day-to-day operations and exceptional service delivery across the lodge:

Key Responsibilities
Front Office & Guest Services
Ensure smooth and efficient check-in and check-out procedures
Greet and welcome guests with warmth and professionalism
Manage front desk operations, including calls, emails, bookings, and general inquiries
Maintain a clean, organized, and inviting reception area
Schedule appointments and coordinate lodge calendars
Support other departments with administrative coordination as needed

Reservations & Billing
Manage PMS system settings and ensure accurate rate and reservation data
Bill guests promptly and ensure accounts are balanced daily
Adhere strictly to credit control procedures and maintain proper documentation
Reconcile daily cash, floats, and credit card transactions, investigating any variances

Finance & Reporting
Process payments and allocations on PMS and reconcile with NEBULA reporting
Manage petty cash with secure documentation and daily reconciliation
Provide basic bookkeeping support, including purchases against budgets and payroll assistance
Compile and distribute daily revenue and EOD reports with accurate postings

Stock & Systems Management
Monitor and manage stock control for the Wellness Centre and Curio Shop
Assist with scheduled stocktakes and ensure accurate reporting and reconciliation
Ensure all control systems operate effectively and within agreed parameters

System & Software Proficiency
Proficient in Microsoft Office, especially Excel
Working knowledge of hospitality PMS systems such as NEBULA, APEX, or OPERA, especially OPERA CLOUD

Minimum Experience & Requirements

• Minimum 23 years experience in a similar hospitality role

• Matric certificate required; further qualifications are advantageous

• Confident navigating digital systems and applications, with strong proficiency in Microsoft Officeparticularly Exceland hands-on experience using hospitality Property Management Systems such as NEBULA, APEX, or OPERA

• The ideal candidate will be tech-savvy, detail-oriented, and able to work efficiently across multiple platforms to support smooth lodge operations

• Strong organizational, communication, and interpersonal skills

• Ability to multitask, attention to detail, problem-solving skills, and a positive attitude

• Good command of the English language

• Well-spoken and presentable

• Matric Certificate

• Valid RSA ID

• Drivers Licence is beneficial but not essential

Level

General Staff

Salary

This is a live-in position. Meals are provided while on duty. The package includes a mandatory 5% company contribution toward the provident fund.