Cape Town: Guest Experience Manager posted by HotelJobs

Guest Experience Manager

Imagine being at the heart of a world where every detail matters and every interaction creates a memory. As Guest Experience Manager, you will guide guests through their journey, curating moments of warmth, comfort, and elegance that reflect the very essence of luxury hospitality. This is a role for someone who thrives on human connection, anticipates needs before they are spoken, and takes pride in transforming a stay into an unforgettable story.

Key Responsibilities

• Create seamless and memorable guest experiences with a personal, thoughtful touch.

• Act as the dedicated point of contact for guests, building relationships and gathering feedback to continuously elevate service.

• Oversee daily bookings and ensure all rooms and details are perfected prior to guest arrival.

• Coordinate communication between guests and internal teams, ensuring prompt follow-up and resolutions.

• Share knowledge of services, dining, and amenities, inspiring guests to explore all that the property offers.

• Collaborate with Housekeeping, Food & Beverage, and other departments to enhance and personalize the guest journey.

What You Bring

• Diploma or Degree in Hospitality or a related field.

• 34 years experience in a guest-facing role within the luxury hospitality sector.

• Proven experience in mid to senior-level hospitality management.

• Fluent in English; proficiency in additional languages is a distinct advantage.

• Professional presentation, responsibility, and an innate passion for service.

• A strong understanding of luxury standards and guest experience excellence.