Cape Town: Reservations Manager – Luxury Hotel Group – Cape Town I Lb posted by HotelJobs

Reservations Manager | Luxury Hotel | Cape Town
Salary: R40,000 R45,000 (Negotiable depending on experience) | Live-in position

Kendrick Recruitment is currently seeking an experienced Reservations Manager to join a prestigious luxury hotel group based in Cape Town. This is a key leadership role responsible for overseeing the full reservations function, ensuring a seamless booking process, maximizing revenue, and delivering a superior guest experience.

Minimum Experience and Qualifications:

• Tertiary qualification, preferably in Hospitality Management or a related field

• Minimum 7 years of experience in the hospitality industry, with at least 2 to 3 years in a similar reservations management role at a five-star property

• Strong operational and technical knowledge of reservation systems

Key Responsibilities:

• Oversee daily operations of the reservations department to ensure efficient, accurate bookings

• Manage a team of reservation agents, offering support, training, and guidance

• Maintain a well-organized and efficient administrative system within the department

• Ensure accurate guest database management for effective communication and guest history tracking

• Take full accountability for the performance of reservations across all properties

• Ensure smooth and error-free use of the reservation systems, including data input, updates, and reporting

• Handle guest inquiries, resolve booking issues, and ensure guest satisfaction

• Implement strategies to optimize occupancy and maximize revenue

• Assist the Group Revenue Manager with daily tasks and departmental reporting

• Monitor and analyze reservation trends, providing regular reports to management

• Communicate current promotions, packages, and booking incentives across all relevant departments

• Collaborate with internal and external departments to ensure a cohesive guest journey

• Stay updated with industry trends, tools, and best practices to drive continuous improvement

Ideal Candidate Profile:

• Exceptional leadership, problem-solving, and organizational skills

• Detail-oriented and able to work in a fast-paced, high-pressure environment

• Proficient in hotel reservation and property management systems

• Excellent communication skills, both written and verbal

• Results-driven with a proactive and guest-centric mindset

If you are ready to step into a dynamic role at one of Cape Towns most respected luxury properties, we would love to hear from you. Apply now by submitting your CV.