Johannesburg: IT Support Specialist

Role Overview As an IT Support Specialist, youll be the go-to person for all on-site technical support. Youll troubleshoot hardware and software issues, manage service requests, support Microsoft 365 environments, and ensure smooth IT operations across systems and networks. This role is hands-on and requires a proactive, customer-focused professional who can balance multiple priorities while maintaining high service standards. Key Responsibilities Deliver hands-on technical support for computers, applications, and network-related issues. Resolve complex incidents and manage service requests efficiently within SLA timelines. Support Microsoft 365 tools, MS Teams, SharePoint, and OneDrive environments. Maintain accurate asset records in ServiceNow. Collaborate with the IT Manager and global support teams to ensure system reliability and business continuity. Manage vendor relationships and liaise with local providers for IT equipment, maintenance, and procurement. Provide mobile device and telephony support, including MDM administration. Uphold IT security protocols in line with company policy. Requirements Minimum 2 years experience in an IT support or similar role. Solid understanding of computer hardware, software, and networking systems. Experience with Microsoft 365, SharePoint, and MS Teams. Knowledge of ITIL frameworks and IT best practices (certification preferred). Relevant IT qualifications (degree or certifications such as CompTIA A, Network, CCNA, or MCITP advantageous). Strong troubleshooting, communication, and analytical skills. Ability to manage multiple priorities and adapt to evolving technologies. Whats in it for You? Work with a respected global brand. Gain exposure to a world-class IT environment. Collaborate with international teams.