Durban: Industrial Relations Officer

The role involves overseeing all IR functions across the companys logistics and fuel wholesale divisions, ensuring compliance with labour laws, fostering positive employee and union relations, and supporting smooth operations through effective management of workplace issues and disciplinary processes. Key Responsibilities: Industrial Relations Management: Handle all disciplinary, grievance, and incapacity cases in line with company procedures and the Labour Relations Act (LRA). Guide line managers and supervisors through correct IR processes to ensure fairness and consistency across all depots and operational sites. Represent the company at CCMA and Bargaining Council hearings. Prepare case files, evidence bundles, and witness statements for hearings and arbitrations. Identify IR risks and trends and recommend proactive solutions to management. Compliance & Policy Administration: Ensure company policies and procedures comply with South African labour laws (LRA, BCEA, EEA, OHSA). Maintain accurate IR records (warnings, hearings, outcomes, grievances, and union engagements). Assist in reviewing and updating IR-related policies, contracts, and employee codes of conduct. Union & Employee Engagement: Build and maintain sound relationships with trade unions, shop stewards, and employee representatives across all depots. Participate in union meetings and wage negotiations, ensuring company interests are represented professionally. Support management in maintaining a stable and positive labour climate, particularly in shift and transport operations. Training & Support: Train supervisors and operational managers on IR processes, company policies, and fair disciplinary practices. Educate employees on company rules, grievance procedures, and workplace expectations. Assist management in developing a culture of respect, accountability, and compliance. Reporting & Administration: Compile monthly and quarterly IR reports, highlighting trends, case statistics, and emerging labour issues. Drafting of all employee related formal documentation such as employment contracts, non- disclosure agreements, warnings etc. Maintain confidential IR documentation and ensure proper filing and traceability. Support management in workforce planning and restructuring exercises when required. Requirements: National Diploma or Degree in Human Resources Management, Industrial Relations, or Labour Law. 35 years experience in an IR-focused role within logistics, fuel, or a unionized industrial environment. In-depth knowledge of LRA, BCEA, EEA, OHSA, and CCMA processes. Proven experience in managing CCMA cases and union engagement. Understanding of transport operations, shift work, and depot environments is advantageous. Strong interpersonal and negotiation skills. Ability to manage conflict calmly and professionally. Excellent verbal and written communication. Sound judgement and attention to detail. High levels of integrity, confidentiality, and resilience.