East London: Deputy General Manager – East London posted by HotelJobs

Upmarket business hotel is requiring an experienced Resident / Deputy General Manager to help oversee and run this busy property. As the Hotel Deputy General Manager you will assist the General Manager in overseeing all hotel operations and managing the overall business strategy. This is a hands-on role that requires strong leadership, operational knowledge, and financial acumen to ensure guest satisfaction and profitability. Minimum Requirements: Minimum of 5 Years of progressive hotel management experience, including a senior supervisory or management role within a large hotel environment Previous Food & Beverage management experience beneficial Hospitality Management Diploma Matric Grade 12 Own Vehicle & Valid driver license Strong leadership, communication, and interpersonal skills essential Key duties and responsibilities Deputize for the GM: Lead all hotel operations in the absence of the General Manager, ensuring a seamless guest experience and smooth day-to-day business. Supervise departments: Oversee and support all Heads of Departments (HODs), including Food & Beverage, Front Office, Housekeeping, Sales, and Maintenance. Ensure quality standards: Conduct regular walk-throughs to monitor property upkeep, cleanliness, and overall atmosphere to ensure it meets or exceeds expectations. Drive guest satisfaction: Engage with guests, promptly and professionally resolve complaints, and incorporate feedback into operational improvements. Lead and motivate staff: Inspire and coach the team to deliver exceptional service and uphold brand values. Manage scheduling and rosters to ensure proper coverage and operational efficiency. Recruitment and training: Participate in the hiring, training, and development of department managers and staff. Identify talent and support professional growth to build a strong team. Performance management: Set clear performance goals, conduct regular evaluations, and hold staff accountable for achieving targets. Budgeting and cost control: Work closely with the GM and finance team to manage budgets, monitor expenses, and identify opportunities for revenue growth and profitability. Revenue maximization: Collaborate on sales and marketing strategies, pricing tiers, and promotions. Look for new business opportunities to increase the hotel’s revenue. Strategic planning: Assist the GM in developing and implementing long-term business strategies, analyzing market trends, and setting organizational goals. Ensure compliance: Maintain and enforce all company policies and procedures, as well as health, safety, and hygiene regulations. Crisis management: Act decisively and effectively in emergencies to prioritize the safety and well-being of guests and staff. Incident reporting: Promptly investigate and report any incidents or insurance matters to the General Manager.