Job Description
Responsibilities
• To uphold the brand and the perception of the brand in the market by ensuring a consistent high-quality customer experience
• Ensure all operational protocols are always adhered to.
• Identifying opportunities to improve the service process and customer experience.
• Handle challenging customers in a highly pressurized environment.
• Ensure SLA, ring time and abandoned rate within agreed norms.
• Capturing all customer interactions whether from email or telephonic on the Company CRM system
Requirements and Experience
• Matric/ Diploma
• 2-3 years previous experience in a Call Centre environment in sales or on-line support
• Understanding of contact centre environment and technology
• Preferably have a similar background such as Company or photography in general.
Skills
• Fully bilingual in English and Afrikaans in both verbal and written communication.
• Computer literate
• Conflict management
• Quality & customer focused.
• Influencing and persuading
• Overcoming objections and be assertive
• Team player & can work independently.
Send your CV and latest pay slip to *****@*****.co.za
ATripleA Recruitment and Temps
www.********.co.za
#ATripleA #recruitment #vacancy # Client# Care# Consultant
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Keep copies of job descriptions for positions you apply to - they're useful for interview prep.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
South Africa: Sous Chef – Luxury Island Resort – Madagascar | Lb posted by Kendrick Recruitment
Are you a culinary visionary ready to make your mark on the world of luxury hospitality? Kendrick Recruitment is now…
View JobSouth Africa: Senior Field Guide – Luxury Private Game Lodge – Northern Zululand, Kzn | Lvdw posted by Kendrick Recruitment
Senior Field Guide Wanted! Join a luxury private game lodge in Northern Zululand, KZN, and take your safari career to…
View JobSandton: Private Chef / Butler Hyde Park posted by Chefs Recruit
Private chef / Butler Hyde Park House hold seeks highly skilled chef butler to join team, Candidate should be well…
View JobCape Town Region: Head Chef Qatar posted by Chefs Recruit
Head Chef Qatar Large Restaurant group with upmarket casual dining restaurants to high end dinning, around the Arabian gulf. To…
View JobSouth Africa: Field Guide – Luxury Private Game Lodge – Northern Zululand, Kzn | Lvdw posted by Kendrick Recruitment
Field Guide Wanted! – Luxury Private Game Lodge | Northern Zululand, KZN Step into the bush and join a luxury…
View JobSouth Africa: Field Guide & Foh Couple – Luxury Lodge – Greater Kruger | Lvdw posted by Kendrick Recruitment
Calling All Safari Lovers! Kendrick Recruitment is on the hunt for a dynamic FOH & Field Guide couple to join…
View Job
Browse Employers
Job Alerts