Bela Bela: Front Office Administrator / Receptionist posted by Craven Cottage CC

Duties:
 
Front Office & Guest Services:
 
Ensure smooth and efficient check-in and check-out procedures
Greet and welcome guests with warmth and professionalism
Manage front desk operations, including calls, emails, bookings and general inquiries
Maintain a clean, organized and inviting reception area
Schedule appointments and coordinate lodge calendars
Support other departments with administrative coordination as needed
 
Reservations & Billing:
 
Manage PMS system settings and ensure accurate rate and reservation data
Bill guests promptly and ensure accounts are balanced daily
Adhere strictly to credit control procedures and maintain proper documentation
Reconcile daily cash, floats and credit card transactions, investigating any variances
 
Finance & Reporting:
 
Process payments and allocations on PMS and reconcile with NEBULA reporting
Manage petty cash with secure documentation and daily reconciliation
Provide basic bookkeeping support, including purchases against budgets and payroll assistance
Compile and distribute daily revenue and EOD reports with accurate postings
 
Stock & Systems Management:
 
Monitor and manage stock control for the Wellness Centre and Curio Shop
Assist with scheduled stocktakes and ensure accurate reporting and reconciliation
Ensure all control systems operate effectively and within agreed parameters
 
System & Software Proficiency:
 
Proficient in Microsoft Office, especially Excel
Working knowledge of hospitality PMS systems such as NEBULA, APEX, or OPERA, especially OPERA CLOUD
 
Requirements:
 
Grade 12
A formal qualification will be an advantage
Minimum 2–3 years’ experience in a similar hospitality role
Matric certificate required; further qualifications are advantageous
Confident navigating digital systems and applications, with strong proficiency in Microsoft Office—particularly Excel—and hands-on experience using hospitality Property Management Systems such as NEBULA, APEX, or OPERA
The ideal candidate will be tech-savvy, detail-oriented and able to work efficiently across multiple platforms to support smooth lodge operations
Strong organizational, communication and interpersonal skills
Ability to multitask, attention to detail, problem-solving skills and a positive attitude
Good command of the English language
Well-spoken and presentable
Valid RSA ID
Driver’s Licence is beneficial but not essential