REQUIREMENTS: As least two years experience in the Hotel industry, in a similar position Computer literate Front Office and Cashiering experience, an advantage Excellent knowledge of Microsoft Office Fluent in English Display a high level of emotional intelligence and be well groomed. Customer orientation, professional charm and sophistication is an advantage Ability to work shifts and occasional overtime QUALIFICATIONS: Minimum Std. 10 (Grade 12) Hospitality Management Diploma or equivalent qualifications advantageous KEY RESPONSIBILITIES: To ensure that all guests are checked in and out in a professional, efficient and courteous manner and maintain a high standard of personal service with all customers, internal and external as well as public areas surpassing those as set out by The Hotel Ensuring that Front Office policies and procedures regarding front desk procedures, switchboard duties, handling incoming messages, mail, deliveries, packages etc. are strictly adhered to. Dealing with all guest queries regarding bookings, in house queries, payments and after departure services. To assist the Sales & Marketing department in promoting and selling the hotel & the facilities to prospective guests. Ensuring effective communication from the reception department to all operational departments. To make reservations in the absence of the Reservations department and after hours. To be fully aware of the trends in the industry and make suggestions for the improvement of the running of the Front Desk. To assist as far as possible with the induction and training of new staff members and students. To carry out duties that the Front Office & Rooms Division Managers may require from time to time.

An upmarket hostel company is seeking a fun and energetic Receptionist to work at one of its Cape Town based properties. Minimum qualifications: Matric 1 year experience in a similar role in the hotel industry Knowledge and skills: High energy level, positive work attitude and a team player Superior customer service and conflict resolution skills High personal presentation and appearance Excellent communication skills, including written, oral and telephonic skills, including problem solving, decision making and interpersonal skills Planning, organisation and time management skills Knowledge of hotel services, promotions and tourist attractions Computer literate Excel, Word, Protel/ Opera or similar Please send a cover letter, picture and written references with your CV. Candidates must be available for a face to face interview in Cape Town. If you do not receive a reply within 14 days, please regard your application as unsuccessful.