Job Description
Eastern Cape – South Africa
- Monitor and analyse enrolment performance metrics, including enrolment targets, conversion rates, and pipeline health.
- Analyse data Identify trends, opportunities, and areas for improvement in performance.
- Collaborate with leadership to align enrolment strategies with organizational objectives.
- Identify best practices and innovative approaches to improve enrolment processes and outcomes.
- Oversee the implementation and utilisation of tools and CRM systems to optimize enrolment processes.
- Ensure Enrolments team are effectively using tools and systems to track and manage their activities.
- Set clear performance goals and targets in collaboration with leadership.
- Develop and manage performance tracking systems to monitor progress against targets.
- Provide ongoing coaching and support to Enrolment team members to enhance their performance.
- Conduct regular performance reviews and provide feedback to your team members to achieve their targets.
- Prepare and present performance reports to senior management, providing actionable insights and recommendations.
- Implement corrective actions and performance improvement plans as needed. Evaluate and refine enrolment processes to enhance efficiency and effectiveness.
- Stay informed about industry trends, market conditions, and competitive landscape.
- Use market insights to adjust enrolment strategies and tactics accordingly.
- Provide recommendations on product positioning and market opportunities.
- Implement best practices and continuous improvement initiatives to optimize enrolment operations.
- Conduct regular reviews of sales processes and make recommendations for enhancements.
- 10 Years in Contact Centre Sales Management.
- Proven track record in a high pressure and diverse target driven sales environment.
- Track record of management experience and capability to manage, motivate teams and lead them in achieving objectives.
- Strong understanding of sales strategies, metrics, and performance management.
- Proficiency in Microsoft Office Suites.
- Proficiency in CRM software.
- Power BI.
- Strong data, Dialer experience/knowledge.
- Knowledge/Experience with CRM and Debicheck.
- High level of professionalism and attention to detail.
- Ability to work under pressure and meet deadlines.
- Excellent analytical skills with the ability to interpret complex data and trends.
- Strong leadership and team management abilities.
- Strong problem-solving skills and attention to detail.
- Ability to motivate and inspire Sales teams to achieve high performance.
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