East London: Operations Supervisor

OPERATIONS SUPERVISOR Minimum skills and experience required: Completed grade 12 certificate 5 years previous working experience in the service industry or in a similar role Driver’s license (Code 8) English speaking – Xhosa as a 2nd language is advantageous Neat and well spoken, will be dealing with clients, good communication skills and ability to follow up Ability to work on weekends and be on standby after hours Basic knowledge of how to operate a PC and an iPad Working knowledge of MS Office Duties and Responsibilities: Client Relationship Management Conducting Monthly / Weekly client visits Establish and build a relationship with client management Develop understanding of the nature of the clients business and their requirements Understand client requirements and ensure service delivery compliance according to agreed terms in respect of daily / weekly client meetings, site visits Ensure all customer queries are resolved within 24hours Develop operational SOP per client according to SLA Attend to formal meetings at clients Administration Payroll Ensure team compliance with payroll standard operating procedures Ensure Operations Supervisor submit timesheets for cleaners to payroll / Admin processing of weekly / monthly payroll adhering to deadlines Ensure payslips are distributed to operations supervisors and delivered on a weekly / monthly basis Management of training of staff onsite including supervisor Attend to escalated payroll queries General administration Assignee Files Ensue maintenance of assignee files by contract manager through auditing of monthly file. Cost Management Analyse weekly stat per responsible client and highlight inconsistencies or irregularities and investigate reasons Monitoring and managing PPE costs per assignee per site and conduct random PPE audits Operational Spot check and ensure all equipment on client’s premises in a good working order and clean monthly inspections. Ensure equipment is cleaned and serviced quarterly. All maintenance and repairs of cleaning equipment to be repaired timeously. Spot check and ensure all cleaners are presentable and are equipped with the correct PPE site specific conduct site inspections. Prioritise and plan routes on priority. Ensure all stock i.e. chemicals, equipment and consumables are accounted for stock control register completed as and when stock is taken. Ensure monthly stock take is conducted. Order monthly stock ensuring cheapest suppliers are used however quality not compromised. All chemicals must be SABS approved. Source new suppliers. When purchasing equipment 3 quotes need to be sourced, and purchase request is completed. Ensure all operation supervisors / drivers adhere to deliveries / ad hoc cleans on the date scheduled. Ensure installation are carried out professionally and inspection is carried out thereafter signed off by client. Ensure all clients receive an operational blueprint and is signed off with sales. Daily morning meetings with operations supervisors discuss task for the day, any concerns, complaint or issues they may have. Ensure health and safety files are updated and readily available for client’s access.