Job Description
- Lead, manage & develop a high-performing team through effective recruitment, training, coaching & performance management, fostering a positive & inclusive work environment that promotes teamwork, collaboration, employee engagement and high morale
- Develop with management and implement strategies to sustainably grow sales & profit by expanding sales volume, the customer base and market share across various market segments and geographies
- Take responsibility for and oversee all branch aspects, including but not limited to buying, stock control, sales customer service, operations, administration, pricing tactics, margin management, cash-sales, debtors and financial & risk management
- Implement and maintain procedures & SOPs to ensure efficient and effective business operations & risk mitigating controls
- Champion a culture of excellence in customer service & ensure that customer satisfaction is always prioritized and maintained
- Implement customer feedback mechanisms & use insights to continuously improve service delivery
- Give input and monitor & report on the branch budget, ensuring alignment with overall business objectives
- Monitor, analyse & report on financial performance, including sales, expenses & profitability & take relevant action
- Manage stock levels, to ensure adequate stock availability, minimize stock outs, dead stock and prevent stock losses
- Implement efficient supply chain practices to streamline operations, distribution, increase productivity & optimise costs
- Ensure compliance with all relevant laws, regulations & company policies and procedures to safeguard all company assets
- Identify & implement effective risk management strategies to safeguard assets and mitigate operational, financial & regulatory risk
- Drive continuous improvement initiatives and staff development to enhance operational efficiency, productivity & customer service
- Drive the company’s continuous improvement program (20 keys) to improve productivity, housekeeping, security and safety
- Build & maintain positive relationships with key stakeholders, including customers, suppliers, support departments, industry partners & where relevant, regulatory authorities
- Be a team player, develop oneself and assist in any functions necessary as and when required and to ensure business continuity
- Act as a key representative of the branch within the organization and in external forums
- Report any fraudulent, theft, collusive, suspicious, unproductive, malicious or instigative activities or attempts by any party
- Collaborate with senior management & contribute to strategic decision-making processes at the organizational level
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