East London: Supervisor

SUPERVISOR Minimum skills and experience required: Grade 12 certificate Minimum 2 years’ experience in a supervisory role within retail Experience in customer service and team leadership Strong leadership and team management skills Excellent communication and interpersonal abilities Good organizational and problem-solving skills Ability to work under pressure and in a fast-paced environment Basic computer literacy Good phone etiquette Duties and Responsibilities: Oversee daily activities of store staff during shifts Delegate tasks and monitor performance Motivate team members to meet productivity and customer service goals Assist with onboarding and training of new employees Ensure high standards of customer service are maintained Resolve customer complaints and queries efficiently Support staff in handling difficult customer interactions Promote a positive shopping experience Assist with opening and closing procedures, including cash-up and security checks Answer store phone calls professionally and courteously Provide accurate information and assistance to callers Take and relay messages clearly and promptly Maintain a calm and helpful tone, even under pressure Complete shift reports and handovers accurately Report operational issues to management Assist with scheduling and attendance tracking