Qualifications Matric Bachelors degree preferred Requirements At least 5 years medical industry sales experience with a proven track record first line technical experience CRICE Accreditation Experience in selling Consumables & Capex products Good understanding of hospital CSSD & Theatre environment Position will require some overnight travel Valid Code B Drivers licence Good technical proficiency for first line servicing and repairs Computer literacy: (MS Windows, MS Office as a minimum and experience in a CRM package) Duties Sales Call Planning Identifies Key Personnel in all targeted accounts Identifies product usage and competitor activities in all targeted accounts Pre-plans each sales call taking into account past history, competitor activity and marketing objectives Plans and achieves objectives for quarterly sales campaigns Analyses sales territory from a geographic and business potential viewpoint Updates information in GoldMine Updates information in GoldMine Plans sales calls in Goldmine Sales calls and feedback logged in Goldmine for quarterly campaigns and additional schedules completed for the PMs and marketing manager Weekly Cycle Calling Plan Sales Promotion Focuses on the selling of Company’s consumable & capital CSSD products to new accounts & seeks opportunities to increase sales with existing customers Conducts regular sales calls to develop customer relationships and to follow up on leads Gets actively involved in capital equipment demos Follows up on all quotes in the Sales territory & reports on competitor models, pricing etc in the case of lost quotes Achieves sales targets Establishes & maintains professional relationships with all decision makers in the Operating Theatre Attends all demos to ensure that KOLs fully understand the benefits of the product Gives monthly feedback to the National Sales Manager Marketing Manager & Product Manager Assists with new installations & gives in-service training Completes Specific Objectives quarterly GoldMine is used as the primary tool for all customer information and for the tracking of dales opportunities New equipment is installed to the customers satisfaction Prepares a report to be reviewed with Manager All sales calls planned and closed on a weekly basis with feedback All quotes updated with probability and forecasted sales date in the same week they are loaded All forecasted sales dates continuously updated Completes customer satisfaction surveys for all equipment installed in hospitals Completes customer complaint forms for any complaints or product issues in market and investigates the issues in order to resolve optimally All customer satisfaction surveys are captured and submitted within 1 week after installation & training has been completed All customer complaints are captured on a complaint form within 24 hours of the complaint being made and submitted to the relevant PM and Quality Admin Regularly reports on all customer activities, changes in competitive conditions and significant problems Regularly reports on all customer activities, changes in competitive conditions and significant problems Reports to Manager on a monthly basis to review promotional progress & quarterly to review Specific Objectives Achieves a 90% pass rate on all vendor tests or internal assessments Liaises with Customer Service Department to keep updated on all issues Promotes company products and interacts with customers at congresses, forums and workshops Performs Ad Hoc marketing projects Attends and participates in sales and other company meetings when required Resolves customer issues Attends these functions & reports on any information obtained about customers & competitors Reports are produced on time for Product Managers Implements decisions taken at meetings Service & Repair Technical Assessment & Reporting Installation & Commissioning Annual Maintenance Restore medical systems and equipment to full operational capacity through expert servicing and repairs, applying knowledge of electrical, electronic, and mechanical components. Conduct thorough evaluations, servicing, and repairs on a wide range of medical equipment, supported by detailed technical reports. Oversee the delivery, installation, and commissioning of new equipment within Company’s portfolio, ensuring proper setup and functionality. Perform scheduled maintenance services on demonstration equipment to maintain optimal Warranty Management Technical Proficiency Follow established warranty procedures and protocols for all applicable repairs, ensuring compliance and customer satisfaction. Apply strong working knowledge of electrical systems, electronic circuitry, and mechanical assemblies to diagnose and resolve equipment issues effectively Assist in maintain the Health & Safety principles of the organization. Work within the Company’s Quality Management System. Ensure that the appropriate QMS documentation is always used, and that document version controlled and maintained. Documentation of NCAs and ARs where relevant Best Practices Improve processes and policies in support of organisational goals. Formulate and implement departmental policies and procedures to maximise output. Monitor adherence to procedures. Administrative excellence. Assist in minimal accidents with constant vigilance. Minimize audit findings. All documents used are aligned to Company’s QMS including quotes, IQ, OQ, PQ and customer surveys. NCAs raised, investigated, and closed timeously. Continuous improvement of processes & procedures through BEST recommendation. The quality of the level of service provided by carrying out the responsibilities in all tasks, activities & reports being executed timeously, with accuracy.
