Job Description
Responsibilities:
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End-User Support: Provide desktop and end-user support to all employees.
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Process Adherence: Implement instructions, requests, and project support in line with company procedures and agreed service levels.
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Documentation & Reporting:
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Continuously update information in the assigned ticketing system.
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Create and continuously update site documentation.
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Perform fault tracking and reporting, providing regular feedback to internal stakeholders and line management.
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Education & Enforcement: Educate employees regarding IT matters, Group policies, processes, and standards, and enforce the support and ticketing process.
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Technology Management:
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Monitor the technological infrastructure (networks and computer systems).
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Identify and communicate any recurring problems, shortcomings, or opportunities to improve infrastructure.
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Maintain a full working knowledge of Microsoft 365.
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Minimum Requirements:
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Relevant degree or diploma.
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Microsoft 365 Fundamentals (MS900).
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Microsoft Azure Fundamentals (AZ900).
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ITIL V3/4 certification.
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Minimum of 2 years experience in an IT support role.
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Experience working in a Microsoft 365 environment.
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Experience working in a Microsoft Azure environment.
- Knowledge: Strong customer service acumen and strong technical knowledge (Microsoft 365, networking, server maintenance).
Benefits:
- Competitive salary based on experience (salary can potentially be more based on experience/skills)
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za
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