Job Description

Maintaining high standards of service delivery through robust quality assurance processes.

Conducting regular performance evaluations aligned with the organizations policies.

Identify and mitigate operational and project risks to safeguard organisational integrity.

Collaborating with the Managing Director to set and achieve key performance indicators (KPIs).

Managing and allocating resources effectively to meet project and client requirements.

Facilitating training on internal processes, compliance standards, and organisationts strategies.

Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology.

Developing and managing the annual operations budget, ensuring alignment with organisational goals.

Qualifications & Skills

Bachelors degree in business administration, Operational Management, or a related field

ITIL Qualification

Project Management Qualification

8+ years experience in operations management within the ICT sector.

Knowledge of ICT infrastructure, storage solutions, Client solution and cloud services.

Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements.

Knowledge of government tender processes and compliance standards

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful

Job Description

Setting and achieving key performance indicators (KPIs).

Overseeing project execution, ensuring timely delivery and client satisfaction.

Developing and managing the annual operations budget, ensuring alignment with organisational goals.

Maintaining high standards of service delivery through robust quality assurance processes.

Identifying and mitigating operational and project risks to safeguard organizational integrity

Developing and implementing operational strategies.

Preparing monthly and quarterly operational performance reports.

Collaborating with the finance team to prepare accurate forecasts and cost analyses.

Building and maintaining strong vendor partnerships to ensure access to cutting-edge technology.

Qualification & Skills

Bachelors degree in business administration, Operational Management, or a related field

ITIL Qualification

Project Management Qualification

Masters Degree (Preferred)

8+ years experience in operations management within the ICT sector

Knowledge of ICT infrastructure, storage solutions, Client solution and cloud services.

Strong understanding of Dell, HP, Huawei, VMware, and Veeam operational requirements.

Exceptional project management and resource allocation skills.

Knowledge of government tender processes and compliance standards

Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.