A transformation partner that helps businesses digitize their operations is seeking a driven and collaborative Intermediate Business Analyst to join their Managed Services team. You’ll play a key role in supporting their clients by enhancing existing software features, resolving issues, and ensuring continuous improvement.

Responsibilities: 

• Investigate current system functionality based on support requests and perform gap analysis to determine if enhancements are needed.

• Write detailed use cases and test cases to support regression testing.

• Work closely with internal teams to ensure the timely and accurate delivery of minor enhancements and support fixes.

• Act as the first line of support for client queries, minor change requests, and user management.

• Prepare and maintain SLA reports and other client status documentation.

• Communicate clearly and professionally with both internal stakeholders and external clients.

• Support user training and onboarding activities as needed.

• Escalate and manage client issues through to resolution.

• Promote a high standard of client service and identify areas for improvement.

• Occasional travel may be required.

Minimum Requirements:

• Minimum of three years of experience in a Business Analyst role.

• Experience supporting and enhancing existing software features.

• Experience producing clear documentation for both technical and business users.

• Demonstrated ability to manage client expectations and work across teams.

• Proven ability to manage multiple priorities in a dynamic environment.

• Experience working in a support or help desk environment.

• Exposure to DevOps tools.

• Prior involvement in drafting Statements of Work (SoWs) or participating in scoping activities.

• Comfortable working with technical teams and understanding software functionality.

• The ability to quickly learn new tools, systems, and software platforms.

• Experience writing test cases and performing software testing.

• Skilled in problem-solving in a high-paced, multi-project environment.

• Experience in facilitating client discussions and managing expectations.

• Exposure to UI/UX concepts is a plus.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

A transformation partner that helps businesses digitize their operations is seeking a driven and collaborative Intermediate Business Analyst to join their Managed Services team. You’ll play a key role in supporting their clients by enhancing existing software features, resolving issues, and ensuring continuous improvement.

Responsibilities: 

• Investigate current system functionality based on support requests and perform gap analysis to determine if enhancements are needed.

• Write detailed use cases and test cases to support regression testing.

• Work closely with internal teams to ensure the timely and accurate delivery of minor enhancements and support fixes.

• Act as the first line of support for client queries, minor change requests, and user management.

• Prepare and maintain SLA reports and other client status documentation.

• Communicate clearly and professionally with both internal stakeholders and external clients.

• Support user training and onboarding activities as needed.

• Escalate and manage client issues through to resolution.

• Promote a high standard of client service and identify areas for improvement.

• Occasional travel may be required.

Minimum Requirements:

• Minimum of three years of experience in a Business Analyst role.

• Experience supporting and enhancing existing software features.

• Experience producing clear documentation for both technical and business users.

• Demonstrated ability to manage client expectations and work across teams.

• Proven ability to manage multiple priorities in a dynamic environment.

• Experience working in a support or help desk environment.

• Exposure to DevOps tools.

• Prior involvement in drafting Statements of Work (SoWs) or participating in scoping activities.

• Comfortable working with technical teams and understanding software functionality.

• The ability to quickly learn new tools, systems, and software platforms.

• Experience writing test cases and performing software testing.

• Skilled in problem-solving in a high-paced, multi-project environment.

• Experience in facilitating client discussions and managing expectations.

• Exposure to UI/UX concepts is a plus.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

A transformation partner that helps businesses digitize their operations is seeking a driven and collaborative Intermediate Business Analyst to join their Managed Services team. You’ll play a key role in supporting their clients by enhancing existing software features, resolving issues, and ensuring continuous improvement.

Responsibilities: 

• Investigate current system functionality based on support requests and perform gap analysis to determine if enhancements are needed.

• Write detailed use cases and test cases to support regression testing.

• Work closely with internal teams to ensure the timely and accurate delivery of minor enhancements and support fixes.

• Act as the first line of support for client queries, minor change requests, and user management.

• Prepare and maintain SLA reports and other client status documentation.

• Communicate clearly and professionally with both internal stakeholders and external clients.

• Support user training and onboarding activities as needed.

• Escalate and manage client issues through to resolution.

• Promote a high standard of client service and identify areas for improvement.

• Occasional travel may be required.

Minimum Requirements:

• Minimum of three years of experience in a Business Analyst role.

• Experience supporting and enhancing existing software features.

• Experience producing clear documentation for both technical and business users.

• Demonstrated ability to manage client expectations and work across teams.

• Proven ability to manage multiple priorities in a dynamic environment.

• Experience working in a support or help desk environment.

• Exposure to DevOps tools.

• Prior involvement in drafting Statements of Work (SoWs) or participating in scoping activities.

• Comfortable working with technical teams and understanding software functionality.

• The ability to quickly learn new tools, systems, and software platforms.

• Experience writing test cases and performing software testing.

• Skilled in problem-solving in a high-paced, multi-project environment.

• Experience in facilitating client discussions and managing expectations.

• Exposure to UI/UX concepts is a plus.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

A transformation partner that helps businesses digitize their operations is seeking a driven and collaborative Intermediate Business Analyst to join their Managed Services team. You’ll play a key role in supporting their clients by enhancing existing software features, resolving issues, and ensuring continuous improvement.

Responsibilities: 

• Investigate current system functionality based on support requests and perform gap analysis to determine if enhancements are needed.

• Write detailed use cases and test cases to support regression testing.

• Work closely with internal teams to ensure the timely and accurate delivery of minor enhancements and support fixes.

• Act as the first line of support for client queries, minor change requests, and user management.

• Prepare and maintain SLA reports and other client status documentation.

• Communicate clearly and professionally with both internal stakeholders and external clients.

• Support user training and onboarding activities as needed.

• Escalate and manage client issues through to resolution.

• Promote a high standard of client service and identify areas for improvement.

• Occasional travel may be required.

Minimum Requirements:

• Minimum of three years of experience in a Business Analyst role.

• Experience supporting and enhancing existing software features.

• Experience producing clear documentation for both technical and business users.

• Demonstrated ability to manage client expectations and work across teams.

• Proven ability to manage multiple priorities in a dynamic environment.

• Experience working in a support or help desk environment.

• Exposure to DevOps tools.

• Prior involvement in drafting Statements of Work (SoWs) or participating in scoping activities.

• Comfortable working with technical teams and understanding software functionality.

• The ability to quickly learn new tools, systems, and software platforms.

• Experience writing test cases and performing software testing.

• Skilled in problem-solving in a high-paced, multi-project environment.

• Experience in facilitating client discussions and managing expectations.

• Exposure to UI/UX concepts is a plus.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za

Hire Resolve’s client is seeking an Intermediate Business Analyst to join their team.

As an Intermediate Business Analyst, you will be responsible for analyzing business processes, gathering requirements, and facilitating the implementation of solutions. You will work closely with stakeholders from various departments to understand their needs and translate them into clear and actionable specifications.

 

Responsibilities

• Requirements collection and functional specification documentation
• Supporting projects by conducting testing, reviewing, and resolving defects as required
• Work closely with the Lead developer and Product Owner to align development efforts
• Mentorship of less experienced Business Analysts
• Form part of the delivery team in our SDCL (Scrum)
• Some level of delivery management and prioritisation of features
• Contribute to product development

Requirements

• Minimum of 3 years of experience as a Business Analyst
• Proven experience in requirements gathering, analysis, and documentation
• Requirements collection and functional specification documentation
• Technically inclined and able to interact with APIs via Postman
• Managing project delivery and deadlines
• Building standards for specifications and SDLC
• Mentorship of less experienced BAs
• Delivery planning for projects
• Product development experience

Benefits

Contact Hire Resolve for your next career-changing move.

        Salary: negotiable.

 

You can also visit the Hire Resolve website: hireresolve.us or email us your CV: *****@*****.co.za

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.