Sandton: Call Centre Agent posted by SydSen Recruit

Key Responsibilities:

– Handle inbound emergency and breakdown calls professionally and efficiently
– Log incidents accurately and dispatch recovery service providers
– Communicate with truck drivers, fleet controllers, and service partners
– Track ongoing incidents and provide status updates
– Ensure compliance with internal processes and SLA requirements
– Maintain detailed call and case records on the internal system
– Deliver exceptional customer service during high-stress situations

Requirements:

– Previous call centre experience (preferably in emergency, insurance, recovery, or logistics environments)
– Excellent communication and problem-solving abilities
– Ability to remain calm and organized in high-pressure scenarios
– Strong administrative and computer skills
– Willingness to work 12-hour shifts on a 3-day on / 3-day off rotation
– Own transport or ability to work shifts reliably

What They Offer:

– Stable shift rotation offering work-life balance
– Training and development for career growth
– Supportive team environment
– Opportunity to be part of a mission-critical national response centre