Cape Town Region: Group And Fit Reservationist posted by Karen Tupper Recruitment

Job Summary A well-established 4-star hotel in Cape Town is seeking a detail-oriented and service-driven Group & FIT Reservationist to join its Reservations team. The successful candidate will be responsible for managing group and FIT bookings while ensuring accuracy, efficiency, and exceptional guest service throughout the reservation process. Key Responsibilities Handle Group and FIT reservations from enquiry to confirmation Prepare and send quotations, contracts, and confirmation letters Liaise with Sales, Front Office, and Revenue Management to ensure accurate room allocations and rates Manage booking amendments, cancellations, and rooming lists Maintain accurate reservation records on the hotel PMS Ensure compliance with rate structures, policies, and procedures Provide prompt, professional communication with travel agents, tour operators, and direct clients Assist with forecasting and occupancy reports when required Requirements Previous experience in a Reservations role within a 4-star or similar hotel environment Proven experience handling Group and FIT bookings Working knowledge of a hotel PMS (Opera or similar preferred) Strong administrative and organizational skills Excellent verbal and written communication skills Ability to work under pressure and meet deadlines High attention to detail and accuracy Customer-focused with a professional attitude How to Apply Interested candidates are invited to submit their CV and a recent profile photo. Only shortlisted candidates will be contacted.