Johannesburg: Senior IT Support & Technical Lead

Key Responsibilities: Be the technical lead for escalations, complex troubleshooting, and solution design Plan and implement infrastructure projects from start to finish Review and improve client environments for performance, security, and efficiency Bring automation and structure to MSP operations Manage and mentor the support team, ensuring tickets are actioned on time Maintain documentation, processes, and best practices Requirements: 5 years in a senior IT support/technical lead role Strong track record with Windows Server, Hyper-V, firewalls, networking, VoIP, and cloud Experience designing and implementing technical solutions Scripting skills (PowerShell preferred) Excellent communication and leadership skills Drivers license & own vehicle Relevant certifications (MCSE, CCNA, etc.) advantageous Tech Stack: Windows & Windows Server (AD, DNS, DHCP, Hyper-V, Group Policy, etc.) Networking (LAN/WAN, VLANs, advanced TCP/IP, switching, wireless) FortiGate Firewalls (configuration, troubleshooting, optimisation) 3CX VoIP systems Microsoft 365, Teams, SharePoint, Entra, Azure Backup & Security solutions (AV, EDR, SOC, patching)