Durban: Commercial Claims Handler

Commercial Claims Handler Join a Respected Short-Term Insurance Provider Integrity, Growth & Support Durban | R22 000 R28 000 About Our Client Our client is a respected name in the short-term insurance sector, known for professionalism, client focus, and sustainable growth. They value integrity, innovation, and continuous development, offering a supportive environment to grow your career. The Role: Commercial Lines Claims Handler You will manage end-to-end administration of commercial claims, ensuring accuracy, compliance, and excellent service delivery. Working closely with clients, brokers, and underwriters, you’ll play a key role in maintaining strong relationships and efficient claims processes. Key Responsibilities Process and finalise commercial claims from instruction to settlement Apply policy terms and conditions accurately Maintain records and update task management systems Liaise with clients, brokers, and underwriters Conduct follow-ups to keep stakeholders informed Generate management reports and identify fraud risks Ensure compliance with FAIS, POPIA, FSCA, and TCF principles About You Minimum 3 years experience handling commercial short-term insurance claims Solid knowledge of commercial policy wording and claims procedures Strong administrative and organisational skills High attention to detail and accuracy Able to communicate professionally with clients, brokers, and internal teams Proactive, reliable, and able to work under pressure Experience with relevant systems and regulatory frameworks is essential