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South Africa: Guest Experience Agent (5* Hotel) – Dubai posted by Phoenix Recruitment

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Job Description

Luxury 5* Hotel based in Dubai is looking for a Guest Experience Agent. The Guest Service Agent will be responsible for managing guest interactions from arrival to departure, handle tasks like check-ins/check-outs, assisting with reservations , and resolving complaints. The ideal candidate will have customer service skills , pay attention to detail, able to multitask and the ability to handle stressful situations professionally. Duties: Greet guests, assist with check-in and check-out, and provide information about hotel amenities and local attractions. Address guest complaints and issues promptly and professionally, ensuring a positive experience. Manage room bookings, take new reservations, and update existing ones. Answer phone calls for internal and external guests and act as a central point of contact for various hotel departments. Handle billing, balance floats, and perform other administrative tasks as needed. Requirements: Grade 12 A formal hospitality qualification At least 2 – 4 years front office / guest relations experience in a 5* hotel Excellent customer service and interpersonal skills Detail-oriented and organized Ability to multitask effectively Proficiency with computer and reservation systems Professional and calm demeanour, especially in stressful situations Flexibility to work various shifts, including nights, weekends, and holidays Please Note: Applications open to Caucasia candidate / Height standard from 1.7m tall Package on offer: Basic Salary: AED 5000 / USD 1361 service charge Other benefits provided: Accommodation (sharing), transportation, meals, medical insurance, leave ticket & on boarding ticket

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About Catering / hospitality Jobs in ZA

The catering and hospitality industry in South Africa is a thriving sector that provides opportunities for individuals to pursue fulfilling careers. Typically, the job market trends in this field are characterized by strong demand for skilled professionals, particularly in urban areas where tourism and event hosting are increasingly popular.

When it comes to salaries, a general salary range for catering and hospitality positions in South Africa can vary widely depending on factors such as experience, company size, industry sector, and level of responsibility. Broadly speaking, common entry-level positions in this field typically earn salaries ranging from R30 000 to R50 000 per annum, while senior roles can command salaries upwards of R80 000 to R120 000 or more, depending on the specific requirements of the role.

Common skills required for success in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to work well under pressure, physical stamina, and basic knowledge of food safety and handling. Additionally, experience with customer service, event planning, and inventory management is often beneficial. While some employers may place a greater emphasis on specific technical skills or certifications, these general skills provide a solid foundation for career progression in this field.

The catering and hospitality industry encompasses a wide range of sectors, including fine dining restaurants, casual eateries, hotels, conference centers, and event management companies. Financial services sector, technology industry, and manufacturing sector are among the common industries that employ professionals in this field. While specific job roles may vary, understanding the broader industry landscape can help individuals make informed career choices.

Career development opportunities in catering and hospitality abound, with many employers investing in training and development programs to support staff growth and advancement. Typically, career progression involves taking on additional responsibilities, such as shift management or team leadership roles, or pursuing specialized certifications or further education. With dedication and hard work, individuals can build a fulfilling career in this dynamic and rewarding industry.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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South Africa: Guest Experience Agent (5* Hotel) – Dubai posted by Phoenix Recruitment

Advertisement



Job Description

Luxury 5* Hotel based in Dubai is looking for a Guest Experience Agent / Guest Service Ambassador. The Guest Service Agent will be responsible for managing guest interactions from arrival to departure, handle tasks like check-ins/check-outs, assisting with reservations , and resolving complaints. The ideal candidate will have customer service skills , pay attention to detail, able to multitask and the ability to handle stressful situations professionally. Duties: Greet guests, assist with check-in and check-out, and provide information about hotel amenities and local attractions. Address guest complaints and issues promptly and professionally, ensuring a positive experience. Manage room bookings, take new reservations, and update existing ones. Answer phone calls for internal and external guests and act as a central point of contact for various hotel departments. Handle billing, balance floats, and perform other administrative tasks as needed. Requirements: Grade 12 A formal hospitality qualification At least 2 – 4 years front office / guest relations experience in a 5* hotel Excellent customer service and interpersonal skills Detail-oriented and organized Ability to multitask effectively Proficiency with computer and reservation systems Professional and calm demeanour, especially in stressful situations Flexibility to work various shifts, including nights, weekends, and holidays Package on offer: Basic Salary: AED 5000/ USD 1300 service charge Other benefits provided: Accommodation (2 in 1), transportation, meals, medical insurance, leave ticket & on boarding ticket Note: Height standard from 170CM & above
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How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Sandton: DIESEL TECHNICIAN / MECHANIC

Jobs in Sandton January 14, 2026

Location: Libro Park, Sandton, JohannesburgOnly South African citizens will be consideredMust be Red Seal Trade Tested Salary: Market-Related (Negotiable based…

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Posted in Jobs in South Africa, Jobs in ZA

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