• Plan and Forecast hotel revenue for rooms, F&B outlets and from various segments
• Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction
• Recruitment and Performance Appraisal/ Management of the staff in the department
• Develop & Implement the annual plan using the TBEM framework, linking the department’s objectives to the unit’s overall strategy
• Assist in developing the overall strategic direction for the relaunch and subsequent growth of the Hotel, adopting a total Revenue Approach.
• Prepare appropriate forecasting tools and strategies to visualize market scenario and develop long range plans
• Develop a means by which to continuously measure the program effectiveness as well as to track the trends in local marketplace and beyond, which would impact demand for the hotel
• Build an accurate and effective database of current and potential guests/accounts
• Maintain accurate and up to date information on competition’s performance, sales & marketing strategy etc
• Propose room/F&B pricing strategy in consideration with hotel’s market positioning, target customer and desired mix
• Develop a comprehensive market mix guideline and ensure sales as per those targets
• Identify key customer needs through formal research, survey, sales calls & meetings
• Implement revenue management techniques and ensure improved RevPAR
• Co-ordinate with the Front Office & F & B Manager regarding daily sales, VIPs, regulars and other guest requirements
• Co-ordinate with the Credits Manager on credit limits and outstanding from various guests/corporate
• Build relationships, network & maintain regular contacts with corporate and individual customers, bookers, media, hoteliers and socialites
• To determine, design and prioritise the relevant sales and marketing supportive activities, to achieve revenue/profit targets for all revenue generating departments
• Control the hotel’s distribution channels to ensure timely relevant and exciting information reaches its intended audience
• Identify key communities, plan various initiatives and co-ordinate the support activities.
• Ensures that you work in a safe manner that does not harm or injure self or others.
• To be involved with Health & Safety within the department. Ensuring compliance within the department and that Health & Safety directives are carried out.
• Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
• Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
• Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
• Oversee and co-ordinate the daily operations of the Reservation and Revenue Management function

 
Qualifications and Experience:

• Minimum 3 years sales experience in the travel / tourism / hotel industry
• Grade 12 Certificate
• Certificate or Diploma in Sales & Marketing or Hotel Management
• Valid Drivers Licence and vehicle for day to day travel / appointments
• 3 Years experience in a similar position

 
Knowledge & Skills:

• Computer literate (MS Office and Amadeus, S&C)
• Good communication skills
• Excellent writing and presentation skills on all levels and attention to detail
• Ability to work without supervision
• Ability to think creatively and generate original ideas
• Confidence and tenacity to pursue leads, overcome obstacles, and secure business
• Ability to work independently but also as part of a team
• Ability to work effectively under pressure, react quickly, and meet tight deadlines
• Goal orientated and results and target driven
• Ability to travel when required by the company

PLEASE NOTE ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.